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HSN Community / Forums / Home / Joy’s Mop

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Joy’s Mop

  • phillymomma
  • 01.08.16 4:14 AM

I already spoke to an agent and am getting a replacement mop BUT, does or did anyone else have trouble getting the mop to ‘drop’ and work? I tried following the included instructions, many times, watched the video, read the reviews, but still could not get it to ‘loosen’ up enough to funcion!

 

I really want this mop, so am getting a replacement, but hoped someone could give me a helpful hint on how to start using it out of the box!!!

 

One reviewer said it took her 30 min to figure out to hold metal and plastic, but this did not work for me. My wrists and neck are sore!!!

 

I even took the mop head off because it kept twisting with the handle(s). Still could not get it to loosen enough to function.

 

Any advice????

 

Thanks

sort replies - newest | oldest
    • OHOHOH
    • 01.21.16 11:38 PM

    Speaking of that infamous blond :smileylol: … I think its down now, I don’t see it anymore. However, A new one is up of a guy. Fake! Fake! Fake!  – He says ne never mopped before but he will try the JM mop. He’s unsure iof everything, yet he uses the mop wonderfullu. It is clear (to me) that it is a commercial and they are trying to say that even those who never mopped before know how to use the mop.  .. It is a pathetic ploy. They should stop the fakery because it is now Sad. – Also, he does not ‘mop’ he twirls the mop around as J did.

    • SNOOPSTER
    • 01.21.16 8:17 PM

    WADDYA EXPECT FROM A BILLIONAIRE WHO DOESNT HAVE TO MOP HER OWN FLOORS?  I JUST BOUGHT A MOP AT DOLLAR STORE THAT WORKS BETTER THAN A LOT OF MOPS.

    • Fetty1958
    • 01.21.16 3:44 AM

    I can’t beleive that HSN would go for this mop.  It’s not easy to operate at all.  The video they put on after the many complaints is way too vague.  I’m also thinking the Good Housekeeping seal is up for sale.  This mop is awful.  Not at all what was presented on product launch.  The people at HSN made one think it was more exclusive to HSN, what a lie.  Bed Bath, & Beyond, et. al. carry it.  Joy needs to go back to the drawing board on this one.  I’m not sure if a product recall shouldn’t be offered, or at least a $10.00 compensation if you keep it.  I agree with other people on this thread.

    • babygirl67
    • 01.21.16 3:40 AM

    I thought this mop had the seal from Better Homes and Garden , what happened ? Does any ones quality control departments work anymore? I have not opened mine yet, I guess i need to try it out. LOL

    • Paris00
    • 01.21.16 2:00 AM

    I ordered Joy’s mop and was very disappointed.  Sending it back once it stops snowing here in MD.  Remember, her mop coincided with the release of the movie Joy, based on her life and mop invention.  The movie is up for 2 Oscars,  best movie and t\best actress, Jennifer Lawrence.  The weird thing is that the movie did not get good reviews and people are asking about reviews of the mop — on movie review pages.

    • OHOHOH
    • 01.21.16 12:56 AM

    Joy /her team does read the forum when she is alerted that she is a topic. I can tell she reads it because during her presentations she answers or comments  about it in a subtle way.

     

    Similar  happenings at BB&B. There were four 1*  and one 5* … Now, a flurry of 5s have appeared. Reading the hsn 1 *s is like reading a comedy book. Some are hilarious!  …

    * * *  … We should print out the comments before they are *poofed.

    • rhiannon1
    • 01.21.16 12:39 AM

    Does anyone look at their MOP differently now? I have the spin mop,  but I don’t think I’ll ever be able to look at any mop again without thinking of the infamous Miracle Mop fiasco! :womanlol: 

     

    • jmc1365
    • 01.20.16 11:47 PM

    Before you know it ….a new item number will appear

    and all the reviews will disappear

    • Lovveyy
    • 01.20.16 11:34 PM

    Well why bother to look at the reviews when HSN is deleting them? I KNOW one friend of mine that posted a negative review and was sent an email telling her it was deleted. When she contacted HSN to find out why, she was told they didn’t know, MAYBE she used inappropriate language? Not this friend. She returned her 3 mops. 

    How many other people is this happening to? 

     

    Maybe this will make for the sequel to the Joy movie. 

    • VelveteenRabbit7
    • 01.20.16 11:29 PM

    Another 60 one star reviews today.  The count is definitely off, I started tracking the reviews on the 11th and have posted many counts here on this thread and the numbers do not add up.  I don’t think one star reviews have been deleted but the total count is off or altered.

     

    I seriously doubt Joy or HSN reads the forums but I do believe they look at the reviews.

    • greekdiva
    • 01.20.16 10:20 AM

    How is it that this mop is listed as trending with five stars after so many complaints and a two star listin g for the product review???  I can’t believe after so many comments about being deceptive regarding being exclusive, specially priced and over-hyped they would promote this poor product again in this way. I understand how to work the mop but the locks frequently get stuck in the locked position on my mop.  

    • VelveteenRabbit7
    • 01.20.16 12:08 AM

    The mop flop saga continues, 50 new 1 star reviews today.  Something that is odd is that today it is showing 700 1 star reviews,  yesterday there were over 850!

    • cloudy64
    • 01.19.16 11:50 AM

    I am not surprise to read all the negative reviews about Joy’s "new and improved" mop.  When I first heard about the movie "Joy" with Jennifer Lawrence, I was so excited until I found out it was about the life of Joy Mangano.  Never will see it for I don’t want her to see one dime from profits from that movie.

     

    I purchased some of her earlier products when she was just starting her career and they were wonderful — the carrier for cupcakes, the "rolly" case where you could store small things, etc — well-made and were great.  And from the reviews I read, some of her products are still good.  HOWEVER, the majority are not.  I think all she is interested in  at  this point in her career is the almighty dollar and it amazes me that she is still able to sell such high quantities of her items with mostly poor reviews.

     

    I give her great credit for her determination in starting her career with many obstacles in her way, but her priorities have certainly shifted over the years.

     

    Hope she doesn’t earn another million off this movie!!!!!

     

     

     

     

     

     

     

     

    • Kathzy
    • 01.19.16 6:07 AM

    Well ladies just in from the competition a microfiber wringer mop for $ 15.96.  Similar items sell elseware for as much as $ 19.95.  Listed with a clearing house that sells many items AS SEEN ON TV.  LOL.  Of course, to seal the deal, they have big sweepstakes but no popcorn for the movie so I passed……..Ronnie

    • DelrayLaw
    • 01.19.16 2:45 AM

    Hello to All :smileyhappy:  I realize (now) the ‘MOP’ is Joy’s BEGINNING ‘CLAIM TO FAME’….and I’ve been w/HSN for 14+yrs!!! :womansurprised:   BUT WHY, W/ALL THE ‘BAD/NEGATIVE’ REVIEWS, WHY DIDN’T THEY FOCUS MORE ON THE SUCCESS OF THE HANGERS? (or did they? :womanembarrassed:)  MUST ADMIT,  :womanembarrassed: I DIDN’T KNOW, TIL MOVIE (now) , ‘ANYTHING’ ABOUT THE ‘MOP’! I’ve been giving ‘gift by the dozens’ Joy hangers w/bags–access’s (w/added Waterford-diff site) w/other ‘stuffers’ for last few years now, AND THEY’RE ‘ALWAYS SO WELL RECEIVED’!!!! Seems to be, she may’ve been better served!                                                        …..And w/the movie this year, phone call-emails-texts GALORE….. of THANKS! …..and how ‘impressed they are’! BTW: in Southeast Fl (Boca Raton area) ……RAVE RAVE RAVE REVIEWS!!!! YAAY FOR JOY! CAN’T WAIT TO SEE IT!!! :heart:

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