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HSN Community / Forums / Home / Joy’s Mop

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Joy’s Mop

  • phillymomma
  • 01.08.16 4:14 AM

I already spoke to an agent and am getting a replacement mop BUT, does or did anyone else have trouble getting the mop to ‘drop’ and work? I tried following the included instructions, many times, watched the video, read the reviews, but still could not get it to ‘loosen’ up enough to funcion!

 

I really want this mop, so am getting a replacement, but hoped someone could give me a helpful hint on how to start using it out of the box!!!

 

One reviewer said it took her 30 min to figure out to hold metal and plastic, but this did not work for me. My wrists and neck are sore!!!

 

I even took the mop head off because it kept twisting with the handle(s). Still could not get it to loosen enough to function.

 

Any advice????

 

Thanks

sort replies - newest | oldest
    • VelveteenRabbit7
    • 02.01.16 11:16 PM

    Another 37 new one star reviews in the last two days.  Coming up on the 30 day mark and still no signs of slowing down. 

    • Anonymous
    • 02.01.16 4:45 PM

    Hey all, we recently published a new video to help guide how to use your new mop! Hope you find this helpful! :smileyhappy:

    • OHOHOH
    • 02.01.16 7:58 AM

    There are a couple of other Mop threads. On all of the threads, people have given information on How to use the mop and their impressions of it.

    On all threads, those interested in’ constructive conversations’ usually start by making constructive comments, and then likeminded people join in.  There is also the option of Starting a ‘constructive conversation thread’ and likeminded people eagerly join in.

    * * * And when joining in on a  Forum or thread,  the guidelines would be great information to read.   :  comments should be about the Topic of the thread, not about the people who have posted comments To the thread. 

    • WLF1960
    • 02.01.16 5:40 AM

    Look on you tube for a post by iheartproduct. Great info on the mop.

    • WLF1960
    • 02.01.16 5:14 AM

    I have not mentioned any names connected with the examples I described velveteen rabbit and will not do so, it serves no purpose. I appreciate your response thanks! I am a real person, this is my first time posting on HSN. I originally looked in this forum to find out info in the mop good, bad or indifferent. The exaggeration and extreme emotion by posters here is disappointing. I would like to see constructive conversations about this mop good or bad without all the drama. I am 55 years old and have had no trouble with the mop. I live in Louisiana, I am an administrative assistant – and am not a HSN employee. I have not written a review on the mop you are welcome to check. I have nothing invested in the failure or success of this product. I was looking for information and interesting conversations with like minded users like myself. I realize that ppl tend to post things they would not say in person to one another, but I am a member of other forums and this is my first experience with random, directionless emotion towards a product. That’s the best way I can describe it without naming ppl or dismissing their right to contribute here. I truly like the mop I bought from HSN, tried it out and bought a second for my daughter who is buying her first home. The lady on you tube that posted last week is very informative about the locks, removing the mop head and preventing floor damage. I tried to post her link but HSN prohibits it. I will continue to check here, I would love read constructive information anyone would like to contribute as well, Thanks

    • WLF1960
    • 02.01.16 4:05 AM

    Lene0716. – I appreciate your post. There is a ‘herd mentality’ frenzy about this mop. I bought 2, spent a few minutes and figured it out. These dramatic people, claiming bleeding hands, extreme weight caused back ‘trauma’ or scratched and ruined floors, telling Joy she should be ashamed, they are outrageous reviews but entertaining to read LOL. Most of the posts, it’s clear they are not using it properly, unable to get the minor ‘learning curve’ they may not have the ‘capacity’ to work this mop !! It’s not difficult to use by the average person. My 21 year old son figured out after I showed him once. There is a great video on you tube by a user. Reviewers are working themselves up to a frenzy and spending way too much time checking rating stars (Example: oh now it’s at 2.5 hooray) several times a day– to justify their failure to operate a mop– a $20 mop. So what if it a little cheaper at BBB or target. I bought my second one at target because BBB was sold out!! Ladies just use your old mop…… and go on with your life.

    • OHOHOH
    • 02.01.16 1:35 AM

     All of a sudden  – Action of the Third Kind!  From 2.2  to 2.50!!?  …. Oh No!

     

    * * *. Okay. 2.4. …  2.2  again.  _ Whew!! 

    • OHOHOH
    • 01.31.16 11:59 PM

    Seems as though the numbers are Back on Track!  …  Good movements! Looking Good on this front!

    • kittygirl05
    • 01.31.16 1:57 PM

    AMERICA N I HAVE MY RIGHTS LIKE EVERY ONE ELSE.. !! BEEN WITH HSN FOR YEARS BUT ITS NOT THE SAME ANYMORE .ILL SHOP WITH THE Q FROM NOW ON !! THEY ARE NICE TO THERE CUSTOMERS IF IT WASN’T FOR US CUSTOMERS YOU WOULDN’T HAVE A JOB… !!!!! SO BE FAIR TO ALL DON’T PICK N CHOOSE… ! SEE YA. GOING TO THE Q..TO SPEND MY MONEY… .!Oh n I am sure you will delete this as well… CUZ ITS NOT IN HSNS GUIDELINES! !!!!! BYE… HELLO… Q

    • kittygirl05
    • 01.31.16 1:47 PM

    THANKS HSN YOUR REAL CLASSIC FOR REMOVING MY POST!! !! THAT WAS WRONG THIS IS AMERICA WHERES MY FREEDOM OF SPEECH ??? MY HUSBAND FOUGHT IN VIETNAM THAT GAVE ALL OF US OUR FREEDOM! !! N THATS THE THANKS I GET !!!I I guess HSN DOESN’T CARE ABOUT WHAT A CUSTOMER. HAS TO SAY YOU ARE SO WRONG N PICK N CHOOSE WHAT YOU WANT I SAID NOTHING WRONG. THIS IS AMER

    • OHOHOH
    • 01.31.16 7:38 AM

    Numbers are about the same and yes, the bucket is sold out.

    • kittygirl05
    • 01.31.16 7:18 AM
    • kittygirl05
    • 01.31.16 6:40 AM

    I agree imo this is just plain mean you either like it or you don’t I have her first mop n just bought a new mop head at Amazon 100% cotton made in the USA. N after 25 years it still works great also bought her new mop like it as well but like the old one better. Its made in the USA!! ! IF You watch the u tube Videos its plain n simple how to use the new mop I won’t do a review cuz you all say they’re fake!! !! Everyone needs to move on n get on with your life’s there’s more important thing’s to do the *** about a MOP!! ! guess who’s laughing all the way to the bank?? all you that bitch about A MOP need to get a life.! !!!

     

     
    ***EDITED BY HSN: Text removed to comply with Community Guidelines***
     
    • JE141
    • 01.31.16 1:44 AM

    I’m really enjoying the mop–it’s pretty fast and easy when you get the hang of it.  The level of bitterness here is strange to me, though.  If you don’t like the mop, why not just return it and move on?  It’s probably not good for anyone’s stress levels to become so emotional about a relatively insignificant thing.  Life is too short.  

    • OHOHOH
    • 01.31.16 1:39 AM

    I was just on WalMart’s website looking at mops. I saw the  *Miles Kimball Telescoping Twist Mop with Removable Head *  … One review said it is a piece of junk with no instructions.

    I know that JM’s mixer was sold by another company years ago. I wonder if this is the same mop.

    I didn’t realize there were so many self twisting, wringling mops on the market. I need to go get one or two.

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