Joy’s Mop

OMG, there are another 9 pages of new one star reviews today.  That’s approximately 100 people who took the time to write a review just today.  It looks like momentum is gaining with the number of new one star reviews.   I bet the product page disappears soon.

At 9am. CBS Sunday Morning Show. The mop will be on with JM. Maybe CBS’ Bill Geist can show how to use the mop with ease..

Tell me who of you have been in business?… I was curious if when you make a contract with the "big box" stores exactly how much control do you have over the product price once it is in thier hands? I mean do they buy from you and then they can set a competitve price themselves? That is what I was thinking has happened with Joy’s Target prices and BBB prices. Does she have control over what they themselves set the price to? They are competitive with HSN, we mustn’t forget that. 

JOY & HSN have betrayed their ‘valued customers’.  i like keeping the channel on as i busy myself here and there around the house.  like catching tech & jewelry presentations etc and have ordered many things when they catch my eye & have been educated thru these viewings on technology & gem info.  i have defended my hsn purchases to others who say – do you really order stuff from tv?  because i feel i am a savvy shopper.   but this latest joy mop purchase after watching the presentation by someone i knew was generally always a hypped up presenter has now made me join the ranks of those who are determined to never buy from tv.  it has nothing to do with how the mop actually works.  for me, it’s all about what i perceive as deceipt .  i realize this is unfair to the many products and presenters that i enjoy and trust thru past experience, but feeling now that we have all been duped by the joy/hsn connection,  I must put up my guard and keep the channel off the air totally.    I WANT TO KNOW exactly WHEN will joy mangano & hsn come clean about the LIES on the joy mop presentation and automatically RETURN the s&h charges to customers who bought this product that was so stated as "not avail anywhere else for over a year" LIE-it’s avail many places WITHOUT S&H "won’t be this 19.95 price anywhere" & implying it will be 39.95 when avail on outside. well, I guess the outside stores that sell it for 4 cents more is supposed to make this statement ‘true’. REALLY? not to mention that a savvy shopper would certainly realize that this hyped up presentation that was in line with the movie coming out was meant to be means of taking advantage of that scenario, to then say that the ‘early’ roll out for your ‘preferred hsn customers’ was exclusive = a total LIE and a deceptive way of making a million in a few hours. 

many bought and like the mop.

many have no issues with telescoping functions

many will not use the mop without having the wringer part fully up so as not to scratch the floor

many have no issues with non exclusivity of a….. mop

many will not post 

many just return something that is not what they expected 

many do not keep buying a brand that they have not be satisfied with

if this mop works for you GREAT!

if not, return it.  if it is defective, tell them that to get the return shipping reversed.

I was not interested in getting this mop from the get go.   It seems that my gut reaction was correct.  I wonder if this mop has the record for 1 star reviews of any product.     No mop should require an instructional class, or phd in physics,  strength training or  that much effort to be used.   

It was surprising to me that I saw this "exclusive" mop not a week later in the Target weekly ad.  That does not seem to be too exclusive to me.

I am happy for those folks who like their mop.  May you clean long and well.

So as I play in the arcade once in a while, I look at the community board. I have read most of the comments on the Miracle Mop.

It seems like a devious, evil mop. (sarcasm intended)

I just hope it doesn’t wake someone up in the middle of the night and do something evil to one of the people who purchased it.

All kidding aside, I did not buy the mop. I use Swiffer.

That being said, and I will get clobbered for this, but the name Joy Mangano is poisonous to some. There is a visceral dislike for her. You call her stuff junk. All of it. And maybe some of it is.

I simply don’t understand the angry minset of people who have posted and reposted and posted again. You don’t like her or her products, fine. But no matter what, no matter what she has on or sells, a small majority complains. And complains. You do not like the mop? Send it back.

I don’t understand the mindset of people who would be so angry at a mop. It is a mop. Just a mop.

I do post sometimes in the JPA forum. People are HAPPY THERE.

Another 8 pages (10-14 per page) of one star reviews in the last 24 hours.   Here’s something odd, I counted the reviews today  (I have been doing that the last 3 days), there are 92 new one star reviews since midnight last night and if you look at my post farther down this page with yesterday’s count, the math doesn’t add up.  Hmmm……  Are some of the one star reviews disappearing?????

It is bad that the sales staff work so hard to sell items, that Joy’s name is going to make it even harder to sell. Even the people that she has partnered with, that has her name on it. We know we cannot believe Joy when she says it is a great item, now I have second thoughts on the sales host as to if we should believe them on what they say about the product they sell. It is really bad when HSN customers have to rely on the voice of reviews as to if the product is good or not and worth no only the price of what the customer is paying but if it is worth the cost of return and the hassle. Don’t forget hsn you get paid for shipping AND handling. We do not get paid for that. We have to pay the cost of the tape and the handling of the return. What do we get? the cost of returning the item. What was I thinking to give her another chance to make it right and believe her saying this is the NEW and IMPROVED!. It might be, but if the this is the new and improved, I would hate to of had the old one. Shame on you Joy and HSN for taking advantage of us. We believe in you and you have now proven me wrong to believe in HSN again.

It’s so absorbent it must be absorbing all the moisture from the air in my house. It’s still wet after 48 hours.

I know I am done with Joy’s products. My items arrived with the boxes open/ damages. I live out of town and the nearest drop off for UPS is 3 towns away. HSN suggested to call the USPS to pick it up. They will not pick up the bucket because it only offers a UPS return label. UPS wants 14.00 to come out to the house to pick it up. The price to return the item cost me 15.00. Lets get reasonable. Its not my fault it arrived damaged in the box. the outside of the box was not damaged. So HSN should either call it even and refund my money for the item or pay for the return. I just had back surgery and cannot drive to drop this off a UPS. So I believe I am not only done with JOYS items but with HSN as a whole. I purchased this with good intentions, and they did not deliver.

 I am returning mine .  

Well, know from me I am directing all the love and respect that should be owed to older ones or handicapped ones. That’s for sure! 

I am just trying to help. That’s all. 

Those of you saying that we just need to read the instructions or watch the video again need to know that it feels insensitive and diminishes the very real complaints so many of us are having. Everyone is different and has their own experience, and sure, some may get impatient too quickly with some things, but, the vast number of negative reviews can’t be waved away with a, "they just aren’t doing it right." The truth is, we weren’t told practice was required, or that there was a learning curve. We were all told it was easy and effortless. I think we can all agree on that. 

If you are one of the few people who are enjoying the mop, maybe you can be supportive towards those who aren’t. A lot of the gals who shop on HSN are older and aren’t physically able to grip a mop with such a thick handle, or manoeuvre so much weight around. I find the act of wringing it out parallel to my body with my arms held out to be very hard on my lower back. Just because some of you may not, doesn’t invalidate that fact, nor absolve Joy from being more responsible to her viewers who she knows are older, as she repeatedly said how light the mop is. Even a few of the 5 star reviews mentioned its heft. 

You’re lucky if your mop’s latch clip to release the mop head wasn’t so tight you had to use a screwdriver to pry it open. You’re lucky if you could fit the very snug mop head back on the mop after washing it without hurting your fingers. You’re lucky if you could lock it in place afterwards. (You’ll be lucky if that plastic latch hinge doesn’t break after 30 days are up.) You’re lucky if you didn’t struggle with adjusting the sparse number of mop strands so they’d fan out well enough to cover the plastic cap and not scratch your floors or car. You’re lucky if you could manage to unlock and lock the mop to release it for wringing. You’re lucky if your mop head doesn’t take days to dry because it doesn’t wring enough water out. You’re lucky if you have the strength to push and pull this heavy monster. 

So,  instructions aside, the very real manufacturing flaws the mop has don’t disappear just because you know how to make it work. Even if you’re a fan of Joy’s, these issues are still real. And what we were told and shown on air compared to the reality is just plain false and wrong. 

I think most of us feel betrayed by Joy and HSN. The special price is still there as of this writing, it did not go away at midnight. Apparently, the only special part was the free magazine subscription. We need to be more careful and not get swept away. Only the gold mop was exclusively sold at HSN; the mop is sold in other retail outlets in the other colors. We were hit with a very, very hard sell. Joy is a salesperson first, inventor second. Money is the priority, and we need to remember that the next time, because there WILL be a next time!

The success of the initial mop sales will be short lived for HSN, and it’s important they know it. Viewers that night who saw the movie and made their first purchase must be thinking they were snookered in and all HSN products are junk. Same thing applies to Joy. People were so inspired and energized after seeing the movie, then got the mop and feel like they were a victim of a con artist. This isn’t good for anyone. Rushing a product to sales before thorough evaluation (I assume), overstating features, exaggerating and making false claims, don’t lead to lifelong customers. 

Personally, I’m angry that a billionaire is counting her money as I pay what little I have to send her shoddy product back. But, I’m really angry that I read so many reviews by people with not a whole lot either, that aren’t returning theirs due to shipping cost or because they threw out their shipping box. Older people on fixed incomes who couldn’t use the mop because of their hands or backs. This is not right. Joy should do the right thing and refund people, and take the mops off the market before they damage any more property or hurt someone. Please make your feelings known on social media, don’t just post here or change won’t happen.

Oops, that went on forever! 🙂 Original poster, I’m sorry your second go-round was still less than expected. Best wishes to all of you.

I think that what will help you all IF YOU KEEP the mop and not start a mob action towards Joy! :smileyvery-happy:

Is when you are locking and unlocking keep the mop firmly on the ground ( mean don’t try to hold it up in the air to turn the lock). This gives stability. Next for each lock take one hand and place it on the long colored part and take the other hand and twist the lock one click. Use your one hand to stabilize the mop and the other to twist the lock. 

I am dominant in my right hand so what I do is hold the mop with my left hand and turn the lock with my right. 

The top lock is the hardest for sure.  HTH!!! "just keep swimming, just keep swimming, just keep swimming"!