Sorry to hear you’re having trouble. Please take a moment to send the arcade team an email directly(click here) with more details so they can look into this. 

What are you trying to activate? Please send me a private message with the order number included. 

Sorry to hear this is giving you some trouble! I went ahead and issued a $25.00 refund to your original method of payment for this. You can expect to see these funds back within the next 72 business hours. 🙂 

Sorry for the delay. I’ll report this to our tech team, but with the new launch so close I can’t confirm when they will be able to get it fixed. Sorry I don’t have better news. 🙁 

I’m very sorry for the disappointment with this order. Any orders that are not approved are canceled and we immediately send a notification to the bank to release the funds. The amount of time this takes can vary, and you’ll need to check with your bank for their procedure. 

Sorry for the concern with this! I don’t see any orders not shipped on your account. What was the item? 

What platform and browser are you using? 

Uh oh. 🙁 Looks like this was supposed to come with a software bundle voucher, was that inside the box anywhere?

Uh oh. 🙁 Looks like this was supposed to come with a software bundle voucher, was that inside the box anywhere?

I’d like to see what we can do for you, but just need some more info first. 🙂 Is this part of the set you purchased on 01/29/2017 or was it an earlier purchase? 

Bill is no longer an on air host. He now helps behind the scenes, but may occasionally make special appearances. 🙂 

The top is from Coleen Lopez’s new collection and won’t be available till 3/1, but the pants are from Giuliana and can be found by clicking here. 🙂 

Thanks everyone. It crashed for me right after posting that, go figure! It’s been reported, and our IT team is working on it now. 🙂

Hey everyone! This is working okay for me, so please try refreshing and opening a new browser. 

This has been reported, but we can’t guarantee when it will be fixed since they’re also working on the new forums currently.