HSN Arcade Issues
Good afternoon, HSN Community members. We’re currently aware of the issues some of you are experiencing with the new HSN Arcade layout and we are working diligently to get these corrected. We greatly appreciate your patience while we work through this. Thanks so much!
7/16/15 Updates (unless otherwise noted):
Hi Gamers!
We first want to say how much we appreciate your patience this past week! As you can imagine, last week’s Arcade updates didn’t go quite as smoothly as we’d hoped and our teams have been working to fix issues and tweak features based on your feedback.
We wanted to update you on some of the things we’ve corrected and are working on.
Arcade Menu Bar
– The black menu bar at the top is no longer “sticky.” Now, when you’re in theater mode and increase the browser zoom, the black bar will not increase with everything else.
– The “Community” link on the menu bar now goes directly to the Arcade forum.
– We changed the text color of the current and lifetime tickets from pink to white.
– The “Hello, Nickname” link now goes to your profile Favorite Games tab instead of your Rewards History tab.
Game Play
– Some players were being directed to the Rewards Store, Winners or Community page during game play. That won’t happen any longer.
– Fixed the rotation issue that prevented tablet users from starting in portrait mode. This issue only impacted users accessing the HSN.com desktop version on their tablets – not users playing on the HSN Tablet app.
Spin2Win
– Fixed the issue with the game not loading.
– Fixed the issue with the game not awarding tickets.
– Fixed the issue where the game would show the same matches for multiple spins.
– The Spin2Win rules have been updated to reflect the correct dates and amounts.
– Fixed the issue with some customers’ spins not starting at 10 on a new day.
– We fixed an issue some players were having logging in to play Spin2Win on our apps.
Mahjongg
– Fixed the issue with the game not loading on iOS devices.
– Fixed the issue with the game not awarding points.
Flip Out
– Fixed the issue that prevented some players from advancing past level 1.
Tri Peaks Solitaire
– Updated the game with new scoring.
– The game is now available on mobile devices, however, it is no longer available on Internet Explorer 8 or 9.
Rewards Store
– Fixed the issue with the incorrect messaging that a sweepstakes has ended when there is still time to enter.
– The alternate entry option has been added back to the sweepstakes rules.
Games Pages
– In Progress: The TS Jigsaw Puzzle image incorrectly shows “fastest to solve the puzzle.” Update 8/18/15: We are hoping to have this corrected within the next couple of weeks.
– In Progress: Watching HSN live and want to buy? The “Shop This Item” link will open in a new tab so that your game play is not interrupted. Update 8/18/15: We are hoping to have this corrected in early September.
– Added the game carousel back to the in-game and game over pages. This allows you to view games, in alphabetical order, without going back to the main Games page. Update 8/18/15: We have received suggestions to make this a continuous loop. Although we are unable to make that change at this time, we will explore other options to improve your experience using this feature.
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That’s nice, but now the games won’t play at all! Fix that one too please!
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Thank you for changing the ticket totals color to white…makes it much easier to read
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Still having trouble with spin to win loading…………..
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I have a suggestion for Spin2Win. Convert the results to scores and use the leaderboard to indicate who’s winning what. Convert the $50.00 gift card to a "score" of 5000, $25.00 gift card to 2500, 500 tickets to 500, 100 tickets to 100, and no win to 0. Then it will be evident that people are playing and winning.
Alternatively and probably more simple all round, post the gift card winners on the Winners page.
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The Spin 2 Win game is not functioning properly this morning…when you hit the spin button part of the palm tree background pops up over the lower button and the board is frozen. This is a reoccurence of the problem from several days ago….
Why I continue to play this "game" I do not know since over the years I have NEVER won anything other than tickets….does anyone ever win the other prizes?
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GIVE US BACK OUR ABILITY TO ENLARGE GAME SCREEN TO MAX FOR THOSE WHO HAVE VISION PROBLEMS….. PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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whatever you did to Arcade totally sucks. go back to 2 years ago… or i’m outa here.
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Question,why am I getting prompted to enter a nickname when I already have one? I’m logged in and receiving points for the games I’ve played but not able to keep them and not seeing my total points available. Thanks. Oh, I already refreshed and cleared cache, cookies, hostory, etc..
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I actually got on earlier, and I SAW MY TICKETS BACK TO NORMAL, I just logged back in and they are back wrong again, guess something went wrong again oh well will wait and see what happened this time.:smileyindifferent:
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My games are working now. I have to use the chrome browser and they work fine. Thanks for fixing them! :cathappy:
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New issue just popped up. Trying to load any game and Todays Special graphic comes up…no game. Tried several different games, same thing happens.
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I won 500 points this morning.
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I am having the same problem. For months now I have not received any Arcade points. There is no Arcade help button on my iPhone app??
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THIS SPIN TO WIN IS A JOKE. I WONDER HOW MANY PEOPLE HAVE WON ANYTHING WITH THIS GAME. I THINK IT IS A WASTE OF TIME. COME ON HSN GIVE US SOMETHING TO WIN THAT IS WORTH OUR TIME I HAVE WON PER-CENT OFF IN THE PAST TO SPEND ON MERCHANDISE WHICH WAS GREAT. WITH THIS GAME YOU GET NOTHING. I AM VERY DISAPPOINTED….GIVE US SOMETHING GREAT TO SPIN FOR.
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Why is the game image so small? There is no way I can even see to play the games anymore..no matter what I do I cannot blow up the size,,guess I won"t play anymore….
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Posted in HSN Arcade
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02.10.17 10:09 AM
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