HSN Arcade Issues

Good afternoon, HSN Community members. We’re currently aware of the issues some of you are experiencing with the new HSN Arcade layout and we are working diligently to get these corrected. We greatly appreciate your patience while we work through this. Thanks so much!

7/16/15 Updates (unless otherwise noted):

Hi Gamers!

We first want to say how much we appreciate your patience this past week! As you can imagine, last week’s Arcade updates didn’t go quite as smoothly as we’d hoped and our teams have been working to fix issues and tweak features based on your feedback.

We wanted to update you on some of the things we’ve corrected and are working on.

Arcade Menu Bar

 – The black menu bar at the top is no longer “sticky.” Now, when you’re in theater mode and increase the browser zoom, the black bar will not increase with everything else.
 – The “Community” link on the menu bar now goes directly to the Arcade forum.
 – We changed the text color of the current and lifetime tickets from pink to white.
 – The “Hello, Nickname” link now goes to your profile Favorite Games tab instead of your Rewards History tab.

Game Play

 – Some players were being directed to the Rewards Store, Winners or Community page during game play. That won’t happen any longer.
 – Fixed the rotation issue that prevented tablet users from starting in portrait mode. This issue only impacted users accessing the HSN.com desktop version on their tablets – not users playing on the HSN Tablet app.

Spin2Win

 – Fixed the issue with the game not loading.
 – Fixed the issue with the game not awarding tickets.
 – Fixed the issue where the game would show the same matches for multiple spins.
 – The Spin2Win rules have been updated to reflect the correct dates and amounts.

 – Fixed the issue with some customers’ spins not starting at 10 on a new day.
 – We fixed an issue some players were having logging in to play Spin2Win on our apps.

Mahjongg

 – Fixed the issue with the game not loading on iOS devices.
 – Fixed the issue with the game not awarding points.

Flip Out

 – Fixed the issue that prevented some players from advancing past level 1.

Tri Peaks Solitaire

 – Updated the game with new scoring.
 – The game is now available on mobile devices, however, it is no longer available on Internet Explorer 8 or 9.

Rewards Store

 – Fixed the issue with the incorrect messaging that a sweepstakes has ended when there is still time to enter.
 – The alternate entry option has been added back to the sweepstakes rules.

Games Pages

 – In Progress: The TS Jigsaw Puzzle image incorrectly shows “fastest to solve the puzzle.” Update 8/18/15: We are hoping to have this corrected within the next couple of weeks.

 – In Progress: Watching HSN live and want to buy? The “Shop This Item” link will open in a new tab so that your game play is not interrupted. Update 8/18/15: We are hoping to have this corrected in early September.

 – Added the game carousel back to the in-game and game over pages. This allows you to view games, in alphabetical order, without going back to the main Games page. Update 8/18/15: We have received suggestions to make this a continuous loop. Although we are unable to make that change at this time, we will explore other options to improve your experience using this feature.