HSN Arcade Issues
Good afternoon, HSN Community members. We’re currently aware of the issues some of you are experiencing with the new HSN Arcade layout and we are working diligently to get these corrected. We greatly appreciate your patience while we work through this. Thanks so much!
7/16/15 Updates (unless otherwise noted):
Hi Gamers!
We first want to say how much we appreciate your patience this past week! As you can imagine, last week’s Arcade updates didn’t go quite as smoothly as we’d hoped and our teams have been working to fix issues and tweak features based on your feedback.
We wanted to update you on some of the things we’ve corrected and are working on.
Arcade Menu Bar
– The black menu bar at the top is no longer “sticky.” Now, when you’re in theater mode and increase the browser zoom, the black bar will not increase with everything else.
– The “Community” link on the menu bar now goes directly to the Arcade forum.
– We changed the text color of the current and lifetime tickets from pink to white.
– The “Hello, Nickname” link now goes to your profile Favorite Games tab instead of your Rewards History tab.
Game Play
– Some players were being directed to the Rewards Store, Winners or Community page during game play. That won’t happen any longer.
– Fixed the rotation issue that prevented tablet users from starting in portrait mode. This issue only impacted users accessing the HSN.com desktop version on their tablets – not users playing on the HSN Tablet app.
Spin2Win
– Fixed the issue with the game not loading.
– Fixed the issue with the game not awarding tickets.
– Fixed the issue where the game would show the same matches for multiple spins.
– The Spin2Win rules have been updated to reflect the correct dates and amounts.
– Fixed the issue with some customers’ spins not starting at 10 on a new day.
– We fixed an issue some players were having logging in to play Spin2Win on our apps.
Mahjongg
– Fixed the issue with the game not loading on iOS devices.
– Fixed the issue with the game not awarding points.
Flip Out
– Fixed the issue that prevented some players from advancing past level 1.
Tri Peaks Solitaire
– Updated the game with new scoring.
– The game is now available on mobile devices, however, it is no longer available on Internet Explorer 8 or 9.
Rewards Store
– Fixed the issue with the incorrect messaging that a sweepstakes has ended when there is still time to enter.
– The alternate entry option has been added back to the sweepstakes rules.
Games Pages
– In Progress: The TS Jigsaw Puzzle image incorrectly shows “fastest to solve the puzzle.” Update 8/18/15: We are hoping to have this corrected within the next couple of weeks.
– In Progress: Watching HSN live and want to buy? The “Shop This Item” link will open in a new tab so that your game play is not interrupted. Update 8/18/15: We are hoping to have this corrected in early September.
– Added the game carousel back to the in-game and game over pages. This allows you to view games, in alphabetical order, without going back to the main Games page. Update 8/18/15: We have received suggestions to make this a continuous loop. Although we are unable to make that change at this time, we will explore other options to improve your experience using this feature.
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Mahjongg dimensions is not working correctly on my iPhone 4. I get thru the first two screens with plenty of time left and screen three doesn’t load. Instead I get kicked right out of hsn back to the home page on my phone. This just started happening yesterday. I have cleared all history and cookies and I emailed hsn yesterday. What is the problem???
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I am still not able to load any of the games on my compute. The arcade will pull up but when i hit on a game a circle pops up and goes round & round. so whats up? any suggestions?
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I wish we could win coupons like always before , other than the $25 gift certificate there is NOTHING else that interest me in the arcade. I do not care anything for the tickets or big numbers on my scoresheet . I only come to HSN .com to shop so give me coupons to shop with .I only played Spin 2 Win for the coupons . I am not a gamer ! HSN is a great place to shop and for those that enjoy playing games I reckon they enjoy the arcade . NO coupons or free shipping on clearence means less shopping . I did buy five(YES 5) one in all colors of Heidi Daus TS necklaces so I guess I should not be wanting coupons or free s/h on $75 clearance . Thinking about it that way, I guess I should say thank you ! I do love HSN
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This new site SUCKS !!!!!!!!!!!!!!! You should have left wl enough alone, it was fine before, and now its not any fun toven come here. You messed up !!
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the puzzle is sticking it will let me go to it but once i start playing it FREEZES HELP PLEASE
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so untrue…..get it together! Geesh!
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Spin 2 Win only has 500 tickets and not the other options like $25 gift card or 100 tickets. That seems to reduce the chances of getting a match. Please explain the change or fix it if that is not intended.
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HI HSN MANAGERS. THANKS. MANY OF THE PROBLEMS HAVE CORRECTED. HOWEVER, TODAY I RAN ACROSS A NEW ONE. WHEN PLAYING A GAME & WATCHING WHAT IS SHOWING ON TV, WHERE IT READS: "SHOP THIS ITEM" AND YOU CLICK ON IT, YOU LOSE YOUR GAME. WHEN ONE CLICKS ON "SHOP THIS ITEM" ANOTHER PAGE SHOULD OPEN WITH THE ITEM, NOT BLOW ALL YOUR HARD EARNED SCORE AWAY. CAN SOMEONE CORRECT THAT PROBLEM PLEASE. THANK YOU. V :womanfrustrated:
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This is a new one on me…well, I shouldn’t say that…this happened before but with a few more icons on the wheel. 3 instead of 1….and yes, everything is up to date…cleaned and polished. Using Chrome.
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For the alternative way of entering for prizes without using tickets, is there a purpose in having to fill out the information manually, such as name, address, phone, age, email, etc. Normally this just appears conveniently. And yes, I do clear my temporary internet files, browsing history, cache., etc. I use Chrome, as this is the only browser that will allow me to view my account or pay my bill.
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Hi Kim,
I’m using Firefox. I just returned in here to say that it is actually loading and working now. It’s still very slow at times. I just played Tripeaks with no issues and I like to play that one over and over. 😉 Thanks for the help. Maybe it was the clearing of cache that did it.
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My flash is up to date but it is not loading.
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The games are not loading for me today. 🙁 I haven’t had this problem before.
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The arcade jigsaw puzzle and spin to win are not loading up for me. I haven’t had a problem before today but now it is just not working. 🙁
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Just played Alu’s Revenge and "0" tickets????
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02.10.17 10:09 AM
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