HSN Arcade Issues
Good afternoon, HSN Community members. We’re currently aware of the issues some of you are experiencing with the new HSN Arcade layout and we are working diligently to get these corrected. We greatly appreciate your patience while we work through this. Thanks so much!
7/16/15 Updates (unless otherwise noted):
Hi Gamers!
We first want to say how much we appreciate your patience this past week! As you can imagine, last week’s Arcade updates didn’t go quite as smoothly as we’d hoped and our teams have been working to fix issues and tweak features based on your feedback.
We wanted to update you on some of the things we’ve corrected and are working on.
Arcade Menu Bar
– The black menu bar at the top is no longer “sticky.” Now, when you’re in theater mode and increase the browser zoom, the black bar will not increase with everything else.
– The “Community” link on the menu bar now goes directly to the Arcade forum.
– We changed the text color of the current and lifetime tickets from pink to white.
– The “Hello, Nickname” link now goes to your profile Favorite Games tab instead of your Rewards History tab.
Game Play
– Some players were being directed to the Rewards Store, Winners or Community page during game play. That won’t happen any longer.
– Fixed the rotation issue that prevented tablet users from starting in portrait mode. This issue only impacted users accessing the HSN.com desktop version on their tablets – not users playing on the HSN Tablet app.
Spin2Win
– Fixed the issue with the game not loading.
– Fixed the issue with the game not awarding tickets.
– Fixed the issue where the game would show the same matches for multiple spins.
– The Spin2Win rules have been updated to reflect the correct dates and amounts.
– Fixed the issue with some customers’ spins not starting at 10 on a new day.
– We fixed an issue some players were having logging in to play Spin2Win on our apps.
Mahjongg
– Fixed the issue with the game not loading on iOS devices.
– Fixed the issue with the game not awarding points.
Flip Out
– Fixed the issue that prevented some players from advancing past level 1.
Tri Peaks Solitaire
– Updated the game with new scoring.
– The game is now available on mobile devices, however, it is no longer available on Internet Explorer 8 or 9.
Rewards Store
– Fixed the issue with the incorrect messaging that a sweepstakes has ended when there is still time to enter.
– The alternate entry option has been added back to the sweepstakes rules.
Games Pages
– In Progress: The TS Jigsaw Puzzle image incorrectly shows “fastest to solve the puzzle.” Update 8/18/15: We are hoping to have this corrected within the next couple of weeks.
– In Progress: Watching HSN live and want to buy? The “Shop This Item” link will open in a new tab so that your game play is not interrupted. Update 8/18/15: We are hoping to have this corrected in early September.
– Added the game carousel back to the in-game and game over pages. This allows you to view games, in alphabetical order, without going back to the main Games page. Update 8/18/15: We have received suggestions to make this a continuous loop. Although we are unable to make that change at this time, we will explore other options to improve your experience using this feature.
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Spin to win not showing gift cards or credits as it spins, just items
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Having issues with EGGZBlast. The game seems slow and when I click the mouse, it seems to lag and I feel the need to press the mouse very hard. My scores are much lower than normal. I have cleared cache and even rebooted and nothing is different. I have the latest version of flash. Any suggestions?
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HSN_Kim, Thank you for your help. I did what you suggested and cleared my cache and cookies and opened HSN with a new URL instead of my old one from "Favorites" in my tool bar.
So far I noticed it seems to have added a few new HSN Arcade updated features. Also, the games seem to run much smoother, and without hesitation glips. And the big problem I had (locking up my computer between games) seems to have stopped happening. That’s why it took me a while to return here to thank you (I was checking these things).
Thanks again Kim, sincerely.
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I have yet to see any winners on here . Been playing for years and no results.
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My pc keeps locking up right when I complete a game (any game) in HSN Arcade. It does this about once or twice per hour. Losing the points is disappointing but having to reboot my computer each time it happens is worrying me. It only happens when I’m in the HSN Arcade, not any other internet use. Is this happening to anyone else? Mine has been doing this since approximately Friday.
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none of my games are loading yet why?
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I just had a score of 44,632 on Mahjongg Dimensions and it didn’t post. What do I do?
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I RECIEVED A EMAIL SAYING I WON A PRIZE FROM THE REWARDS ARCADE, I HAVE A FEW QUESTIONS IS THERE A NUMBER I CAN CALL?
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Have they discovered why no one was able to answer any of Trivia questions Friday night? I know that Sarah and Erica said that the problem was reported, but it was never fixed during the Friday Night Game Show.
Are you planning to add an extra ‘Trivia Night’ to make up for the one that didn’t work last night?
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none of my games are loading,,is there a problem?
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Congratulation!! You won 500 tickets!
Naturally I zoomed to redeem them for the remote possibility of winning a prize next week.
My profile clearly indicated 300 tickets were added to those I already had. Better than the 75 I usually end up with, but I am sick of this……especially after 7 orders yesterday. Will be shopping elsewhere.
Add this to my Nutribullet that sprays, 3 no!no!s that don’t work customer svc that says they will investigate and call in 7 days and don’t, and so much more. Vipre which is pushed on me, I finally bought, was treated rudely by the company by all employees except 1 and am constantly bombarded on my computer that was waaaay fast and is no longer so. This situation was to be addressed in 7 days, too. I’m prompt and obey the 30 day return policy.I always say that one shouldn’t complain. It’s easy to switch channels. So I will. Thank God I only have $6,000 on my HSN card.
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Good evening. I am still having some issues. First, I no longer have color or font sizing on IE. I just played a game of Pegland with a score of 91,015 and got no tickets. Got sent to another place and said an error had occurred. Same thing happened yesterday on another game and all I got was a black screen instead of points. Screen is still rolling up and down. No progress here. Very difficult to find games as the screen either rolls up and down or doesn’t move. Lots of fun here if you can have enough patience. Is anyone working to solve these problems?
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thisgoesto11… I did the autofill, but my age will not come up and HSN has my email as all caps. They told me that should never be a problem. Well, it’s not a big problem, except now, when everytime you need to sign in, it requires lower caps. Not that big of a deal. Just enough to be annoying. I also had a little problem on my end which is driving me crazy. My cursor moves around whenever and wherever it pleases. Sometimes, it even choses a complete post and deletes its. It’s a new laptop, so I guess I just got a bad one. ANYONE HAVE ANY IDEAS I’M ALWAYS OPEN TO TRYING ANYTHING. I HAVE TRIED TO DISABLE MY TOUCHPAD, AS I USE A MOUSE. YOU CAN’T PLAY SOME GAMES WITHOUT A MOUSE.
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Is any one winning on spin to win?
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500 TICKETS…..REALLY?????
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02.10.17 10:09 AM
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