Stingray Jewelry

maybe you got a defective one? 

did you check the reviews to see if anyone else had this problem? I’d consider contacting CS for an exchange. 

?  I’m sorry to hear you are having this problem.  I’m not sure if it is a new product (I did not order it), but maybe you could try searching utube to see if there is any how to or help videos available?

Good Luck, and I hope you get it working properly and don’t have to send it back(it seemed like such a nice item when they presented it on air).