VIP Returns — No more??
Has anyone else noticed that HSN quietly took away one of the best benefits of being a VIP customer?? I am just now discovering that easy returns for kash are only good 6 times per year now — and not only have they take it away, they only give you 5$ while they RAISED the price of the return labels!!
What is going on with HSN? So disappointed in their decision to take away this great benefit — even more upset they didn’t make any notification! Certainly won’t be using my HSN card anymore. Bad move HSN!
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I don’t think HSN actually raised the price of return labels.They just factored in for the price raise.During January all the shipping costs for any company shipping packages went you across almost all the major shippers.There were stories on the news for days before the raise went into effect.I think it is over $6 now to ship the cheapest package using the USPS and its even higher with other shippers.
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This promotion was only available to cardholders, and all cardholders receivec notice on their bills that it was changing. In addition to the billing notice, it was discussed at length on these boards. If you were unaware, then you were not paying attention.
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I understand why HSN is cutting our "benefits". They had a bad 4th quarter and I think 3rd. They also laid off 5000 employees. I’m sure every department has had their budget cut.
Unfortunately this runs down the fence and hits us the customer.
I don’t like to see these benefits cut, because I shop here but I do understand. I seldom return anything but am very choosy about what I buy.
There have even been cuts in the arcade prizes and such. Sad.
I hope you will be able to work with this cut.
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Posted in Talk Among Yourselves
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03.05.16 4:46 AM
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