Placed an order and they cancel it.

I was just notified that the cancellation of my Gianni’s candy order was a mistake. It is being shipped.

The same thing happened to me today Dec.19th,2016.  I was suppose to receive my Gianni’s candy today instead I received a phone call telling me my order was canceled,no explanation. It is a waste to call customer service they donot know why. My bill is paid up to date. Now I am out 5 Christmas gifts 6 days before christmas, What poor customer service, I have to seriously think if I want to continue dealing with a company that would let this happen.I placed the order on November 29th,It is not like I just placed the order.

Wow oh now yall going to give me 20 $ off my next order and hsn customer service yall suck. My Christmas is ruined also I believe one of yall there got my keith urban blue limited edition guitar that yall say oh inventory control lies lies lies I say law suit or I will try my best to contact keith if he doesn’t read this by then

Same with my order I’m very very upset about my order of the black lable limited edition blue acoustic guitar was cancelled I sure wish I could contact keith about this.

Same with my order I’m very very upset about my order of the black lable limited edition blue acoustic guitar was cancelled I sure wish I could contact keith about this

Now it is obvious you work for HSN. You parrot their bs nonsense nonstop!

On December 13, 2015, I ordered 3 Keith Urban guitar packages for presents for Christmas.My only means of shopping is HSN and QVC. The same day,which I ordered the guitar packages, I received an email stating that the orders were cancelled. No reason for the cancellations was given. I called Customer Service to inquire as to the reason for the cancellations, and was met by a rude "Customer Service Professional". I requested to speak to a Customer Service Supervisor and was immediately hung up on. 

This isn’t the first time I have had an order cancelled by HSN. The poor Customer Service by HSN employees is inexcusable and needs to be made known to other HSN customers.

I can’t help wonder what Keith Urban would think if he was made aware of HSN treatment of customers, trying to purchase is guitar. Rest assured I will make every attempt to notify Keith Urban of HSN treatment of customers and the loss of sales due to HSN sales tactics.

Can anyone tell me why HSN refuses to supply me with a reason for the cancellation. Needles to say, my Christmas was ruined as I had no gifts to give my loved ones. 

That’s funny!

Nancy, good one!!!! :smileylol::heart:

I have not won anything but tickets this time around. But not even enough to enter for anything in the rewards store.

REALLY MISS THE COUPONS!

I really don’t think so. I mean they approved me of an HSN card. So the question is why they won’t allow flex pay.

wendylf, I misread your email.  I thought you had said they wouldn’t even let you pay in full.  That’s why I thought it might have something to do with your address.  If it was just the flexpay, that probably isn’t it.  

HSN really is a great place to shop.  I’m sorry that your first experience hasn’t been great; but I hope you’ll give them another chance.

Ok, I’m going to go back to QVC where I never have problems. HSN can approve me for their card but declines me of Flexpay. It is backwards. Never again with HSN.

All FlexPay orders are subject to review, and the group which handles such reviews is separate from customer service.  In many cases, customer service may not know why it was declined.  It could be declined for security reasons, credit reasons, or a myriad of other reasons, and you will only know once you receive the letter.

You letter will have further information, and waitinf for it is necessary.  Even if customer service were ablde to tell you now, the fact is that HSN has decided not to extend this option to you at this time. 

Why do U have to wait for a letter. And why it isn’t going to be a problem with future orders? That doesn’t make sense at all. I am going back to QVC where I never have any issues on flex pay or my orders at all. You can’t private message me as to why? No one is telling me anything and it is so frustrating.

Thanks, This is my first order ever with HSN. As far as the address they shouldn’t hold that against me as I’ve only lived here for 2 years. Thanks for your response.