Order to Ship Delays: Getting Longer and Longer

hi,

i am noticing another problem that is causing delays.  in my area redwood city (northern calif) ups has started making 1 delivery attempt and then sends the packages to a “ups access point”.  the access point is about 2 miles from my home and there is very little parking.  the access point is some jewelry repair store and it must be timy because i have driven by the area and couldn’t find it.  so far i have been able to redirect the package to a ups near me but this can add up to a week or more for delivery.  if the package is heavy, it will just have to go back to HSN because it won’t fit in my car.

i have been having that type of delay for years am still having it- 

at least there are extended holiday returns now….. 

I ordered something October 1 and it is still “packaging.”  I wonder whether this happens when they send something via USPS.  The post office doesn’t have the same kind of notification system as UPS.  Could it have shipped already but just not shown up?  I have noticed that sometimes it can only be tracked when it arrives in my area and is a day or two from delivery by the USPS.

Three items ordered Sept 30. One being deivered today. All are Joy Mangano towel products. Other two orders are still “packaging”…SIX DAYS AFTER PLACING ORDER!  Called Cust Serv. Robert…who I think works for HSN overseas somewhere…just kept saying that the warehouse hasn’t notified them that there is a problem . He said “If it  says packaging then it is packaging.” I said then send a communication to the warehouse to inquire. He said “No. Nothing could be done. They don’t contact the warehouse. SERIOUSLY?  I said telling me that there was no way to communicate with the warehouse was not at all acceptable and insisted that a supervisor be consulted or better yet put them on the line with me. He put me on hold and then said that a supervisor would communicate with warehouse to inquire if there was a problem.

There have beenmore and more and more issues lately with HSN and especially with my JOY MANGANO orders. And attention HSN….”Don’t tell me 3-7 business days if you do not plan on doing everything on your side including COMMUNICATING WITH THE WAREHOUSE..when an order is still packaging on the day it should have been delivered to your customer.” And attention HSN…what is the point of customer service is the stock answer is I can’t do anything to help or sevice you. If you are going to hire a bank of people in India to just answer a phone then I will take my business elsewhere.

Hsn has too many customers and can’t handle the business. In an effort to relieve their stress I will withdraw from doing business with them. I got the exact treatment and did not receive the order i placed on Oct 2 for a silhouette cameo.

I’ve been experiencing the same thing along with everyone else. My most recent orders are shipping before my older orders and it’s starting to get frustrating. There’s some orders that I ordered that I paid in full not using flex pay. This is insane. I’m definitely going to be using QVC for everything else. I’ve never seen orders set in packaging like this. My patience has begun to wear thin.

  What I’m starting to see is this:

YOUR PACKAGE WAS NOT RECEIVED AT THE UPS FACILITY AS ORIGINALLY SCHEDULED. THIS MAY CAUSE A DELAY.

  Is this just a ploy to divert from not actually shipping when they were supposed to?  Kind of like the Mart stores on out of stock items  “It’s on the Tuesday truck”  !     LOL

  This has happened at least 2x recently!

  I had not been ordering much lately and have just started ordering again….this does not please me, with just starting to order again.

Personally, I plan to stop ordering anything due to recent shipping problems and lack of communiction \ notification from HSN.

Excuses, excuses, excuses…QVC never has had this problem..hire more staff or something to get these orders out! I order a lot from you people and expect good service..
Looks like my orders from hereon are going to QVC!

Hey (double diamond 270) QVC has a lot better quality in clothing and jewelry and pretty much everything. I’m sorry I ever got started with HSN

Thanks for the info corgigirl, I’m going to try QVC. Especially for my Christmas orders. I quit ordering from HSN altogether. I wouldn’t want to put orders in for my Christmas shopping and receive them like 2 months after. Hope you get your orders soon.

Lady_Di13    yes i have noticed the shipping time, and it made me wonder if they are taking orders and then making the products…………lol

I ordered items on Oct. 5 and I have not received them to date.  They finally went into shipping status on the 22nd and 24th and that is where they have been since.  Tracking shows no activity.  The end of next week will make a month and I will have made two flex paymenyts and no packages.  I am beyond frustrated and my patience have ran dry.  I shoiuld start calling in and act like I want to speak to the host to give a testimonial but really start complianing before they cut me off.  I am also considering calling my bank/credit card and have them not allow any more charges from HSN.  I am also considering calling the BBB and the attorney general’s office to complain.

I do not like being told by a CSR that what I am talking about is irrevlant.  I am the customer and I hlep keep HSN in business.  So what I have to say is relevant.   If HSN is going to get someone on the phone, they need to get someone who can lie just a little bit better than what this jerk did. 

They don’t need more help in the warehouse they need to tell customers the item they ordered is being shipped my someone else.  I ordered the Bell and Howell tac lights for stocking stuffers right after Thanksgiving and it set in packaging three weeks. I was told it had shipped not once but twice finally got ahold of someone honest and they told me they were being shipped from another vendor.and I would get an email when it shipped. Couldn’t even tell me if I would get them in time for Christmas. They didn’t have any more information than I did. What?  Then My DD ordered a baseboard buddy for her Grandmother for Christmas. It arrived short of any of the extra pads, it says you get four so she sent it back and it was resent this time she got one extra pad not two. We just kept it and said too much trouble.  That ended our Christmas shopping with HSN. No product control and no communication with customers. Two not so good experiences with HSN and their customer service.