HSN’s extended holiday return policy — PROBLEM!

When did the holiday extended return in 2015 start. I have purchases that some were accepted as far back as early September and other purchases for the same time period that may or may not be, 

This is an old thread…note the date…

BUT the current Holiday Return Policy is that ALL items must be POSTMARKED by Jan. 31, 2015. 

Is it a 30 day return policy?

It takes almost 1 week or more for the item to be received, and it takes 1 week or more for the item to be shipped back to HSN.

I see it as a window of approximately  2 weeks that are lost in a 30 day return policy.

For those of us getting a head start on learning their policy for the 2014 – last years policy was ROTTEN!  I have sent packages on my own – not using their Easy Return Label as that seems to take SO much longer to follow & track – we have NO CONTROL over the sheer volume of returns that they receive and how FAST they work to STAMP the date received in their warehouse – so they can state anything they want UNLESS you return the item on your own this year and then YOU will have PROOF of when the USPS returned the item to their facility.  I highly recommend that EVERY ONE ignores using the Easy Return Label – which most items can fit into a Flat Rate Legal Envelope for $4.99 (thru Ebay or PayPal price) – 3 shirts/tops fit in that size – and is far cheaper than paying their overinflated price for returns and then WE GET the ACCURATE information of when the postal worker returned the item to their warehouse!  I used to work at a LARGE business, not 1/1000th of the size of HSN and was astonished at the price reduction that these places get for Shipping prices.  I thought that they would get somewhat of a reduction – but they pay probably less than ONE HALF than the normal Jane/John Doe does for shipping items – yet charge us $6.95 to return items under 5 lbs – CRAZY!  You’d be better off using a Regional A box which would cost less than $10 and will hold up to 15 lbs or a Regional B Box, etc.  As much as they dislike it, I put ALL of my returns in ONE BOX and pay only ONE return shipping rate if I find that I cannot beat their return price.  THEY still MUST accept the returns and can ONLY charge ONE return shipping price to me – $10.95 even if it weighs 80 lbs and has 25 items in it – so for those when I read the reviews about all of the expenses of each return – do not do that-put them all in one box and ship at one time and pay ONLY ONE RETURN RATE!  They are still making MONEY on your return shipping cost – TRUST ME!  But ALWAYS do Holiday Return Shopping with YOU being under TOTAL CONTROL and having the proof of when it arrived in the warehouse – as I doubt they bring in 10x the amount of staff to handle the "load" of returns like the IRS does for April every year.  ALWAYS keep the ball in your court when it comes to PROOF with HSN – ALWAYS!  Then you have a leg to stand on, step over all the nuisance Customer Service barriers and demand to ONLY talk with a High Level Supervisor when you have a problem.  Do NOT waste your time repeating the story with people who have no ability to make change, make partial refunds, provide credit for your hassle/time/frustration, etc – ONLY a supervisor can do that – so therefore, if HSN’s product was clearly defective and you are the Victim of a bad product – ONLY talk with a Supervisor, write the name, date and time down and respond to their action on HSN or Facebook (or both) to memorialize your discussion and outcome.  That ALWAYS gets results.

I recently returned an item covered under the holiday returns policy using the same method of shipping that HSN used to ship it to me.  The delivery time from HSN to me was two days.  My return back to their warehouse took over 7 days in transit after which it sit in CA for several days before processing on 2/3/14.  Spendable Kash was issued on 2/6/14.  HSN notified my by email upon shipping but I received no notification on the return nor a notification by mail to inform me of the Spendable Kash. As a long time customer of HSN of thirty plus years, I have requested a credit to my original method of payment.  I have no desire to make a future purchase with HSN and Spendable Kash is inconvenient. 

I’m having the same problem. I wanted to return the nutri bullet, purchased under the same holiday return policy. I contacted HSN on Jan 12 and was told I could not return it unless I used the return label. They said they could not email me the return label, it had to come snail mail and would take 21 days. It is now Feb 12 and the return label has not arrived and "Mary" in chat told me it’s now too late to return it. Yes, if I don’t get satisfaction I will join any class acton against HSN.

Have you noticed HSN will not let you use the easy return for extended returns. I guess it is their way of punishing anyone who tries to take advantage of their offer. Gotcha! What a petty bunch

I reiterate, the show hosts have got to be less ambiguous about the holiday return policy and make it clear, the item has to be in the warehouse before the due date and the time clock starts when the item is shipped. Why can’t they clarify this issue once and for all and be honest with the viewer on the show. It’s deceiving for the host to give the impression otherwise. I would rather know the EXACT time limit I have to make sure the item is returned on time than guess when the actual due date is.

Exactly!

I’m very good at playing within the “lines”, as long as the lines are crystal clear and don’t mysteriously change on me. Hint, hint HSN (and Q too).

I reiterate, the show hosts have got to be less ambiguous about the holiday return policy and make it clear, the item has to be in the warehouse before the due date and the time clock starts when the item is shipped. Why can’t they clarify this issue once and for all and be honest with the viewer on the show. It’s deceiving for the host to give the impression otherwise. I would rather know the EXACT time limit I have to make sure the item is returned on time than guess when the actual due date is.

So…just to be real clear:

MUST be back in a HSN warehouse by (I would say BEFORE) January 31, 2014…be sure to allow PLENTY
of time for UPS, FedEx, USPS to get your shipments there.

and

applies to “qualifying” purchases.

and

you’re still gonna have to suck up the shipping.

OK…got it.

What is the policy for this year – 2013? When does it start? Do we have to have it back into HSN warehouse by Jan 31st, 2014? I cannot find it on the website anywhere, even though the hosts are talking about it. Thanks

Hi AUSSIEGAL – We’re happy to extend our return policy so you can confidently give gifts during the Holiday season. Items ordered from October 4 through December 24, 2013, can be returned for a refund to the original form of payment until January 31, 2014. Returns would need to arrive in the warehouse by that date. Gift recipients will receive store credit. Food, beverage, wine & personalized item purchases are excluded.

You can get the full details by clicking on the pink “Extended Holiday Returns” banner on any qualifying item’s page. We hope you’ll make HSN your favorite destination for Holiday gifts, AUSSIEGAL.

These are certainly valid concerns because it involves a great deal of shipping costs. Possibly this issue should be cleared up when hosts tell the public they have an extended return date to clarify what that means and STOP misinforming the viewer. Tell the public what is exactly expected of them when returning. This is only fair to the viewer and keeps the integrity of Hsn’s extended return policy.

What is the policy for this year – 2013? When does it start? Do we have to have it back into HSN warehouse by Jan 31st, 2014? I cannot find it on the website anywhere, even though the hosts are talking about it.
Thanks

MsLomo – I think the same person that designed and/or approved the new HSN website must have also written their holiday return policy! ](*,) As for the new website, I wonder if we will ever be able to choose to view “all items”..or must we click through page after page? And how about a “compare” feature? Both of these have been standard features for years on nearly all sites. I think their re-design is a classic case of form before function … a design for pleasing appearance being their primary focus.

Hi JazzNJava – We continue to work to roll out enhanced HSN site features and customer suggestions are an important consideration for the ongoing site development. We are planning to add the function to view all items on one page to the site, however, we do not have an estimated completion date at this time. We will post on the >hdrd226< thread when the View All feature is added. We appreciate your suggestions and hope you will continue to send your feedback.