HSN Arcade Issues
Good afternoon, HSN Community members. We’re currently aware of the issues some of you are experiencing with the new HSN Arcade layout and we are working diligently to get these corrected. We greatly appreciate your patience while we work through this. Thanks so much!
7/16/15 Updates (unless otherwise noted):
Hi Gamers!
We first want to say how much we appreciate your patience this past week! As you can imagine, last week’s Arcade updates didn’t go quite as smoothly as we’d hoped and our teams have been working to fix issues and tweak features based on your feedback.
We wanted to update you on some of the things we’ve corrected and are working on.
Arcade Menu Bar
– The black menu bar at the top is no longer “sticky.” Now, when you’re in theater mode and increase the browser zoom, the black bar will not increase with everything else.
– The “Community” link on the menu bar now goes directly to the Arcade forum.
– We changed the text color of the current and lifetime tickets from pink to white.
– The “Hello, Nickname” link now goes to your profile Favorite Games tab instead of your Rewards History tab.
Game Play
– Some players were being directed to the Rewards Store, Winners or Community page during game play. That won’t happen any longer.
– Fixed the rotation issue that prevented tablet users from starting in portrait mode. This issue only impacted users accessing the HSN.com desktop version on their tablets – not users playing on the HSN Tablet app.
Spin2Win
– Fixed the issue with the game not loading.
– Fixed the issue with the game not awarding tickets.
– Fixed the issue where the game would show the same matches for multiple spins.
– The Spin2Win rules have been updated to reflect the correct dates and amounts.
– Fixed the issue with some customers’ spins not starting at 10 on a new day.
– We fixed an issue some players were having logging in to play Spin2Win on our apps.
Mahjongg
– Fixed the issue with the game not loading on iOS devices.
– Fixed the issue with the game not awarding points.
Flip Out
– Fixed the issue that prevented some players from advancing past level 1.
Tri Peaks Solitaire
– Updated the game with new scoring.
– The game is now available on mobile devices, however, it is no longer available on Internet Explorer 8 or 9.
Rewards Store
– Fixed the issue with the incorrect messaging that a sweepstakes has ended when there is still time to enter.
– The alternate entry option has been added back to the sweepstakes rules.
Games Pages
– In Progress: The TS Jigsaw Puzzle image incorrectly shows “fastest to solve the puzzle.” Update 8/18/15: We are hoping to have this corrected within the next couple of weeks.
– In Progress: Watching HSN live and want to buy? The “Shop This Item” link will open in a new tab so that your game play is not interrupted. Update 8/18/15: We are hoping to have this corrected in early September.
– Added the game carousel back to the in-game and game over pages. This allows you to view games, in alphabetical order, without going back to the main Games page. Update 8/18/15: We have received suggestions to make this a continuous loop. Although we are unable to make that change at this time, we will explore other options to improve your experience using this feature.
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Hate, hate, hate, hate, hate, hate the new format.
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My question is, What was wrong with the other format? It was easy to get to and find the games. There was nothing wrong with it!Every time I turn around , something is being changed. So far none have been good changes. They always screw things up! You haqve a huge following , so why is it so important to try and fix something that is not broke?
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What happened to the game Springtime Match Up? Did I miss something here? I played it yesterday and now I can’t find it on the list of games. What gives?
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Hi Kim, yes I have refreshed. Just did the puzzle again. Got my time 13.39 but 0 tickets again. I’m not having problems getting tickets with any of the other mobile games just the todays jigsaw puzzle. Thanks. Also I’m using Chrome
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Still not getting tickets for todays jigsaw puzzle. I can play it and get my time 15.10 but no tickets. So frustrating.
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Maybe my explanation is confusing. I can play Flip Out on HSN website. But, on IPad, can not get pass 1st level? Tried again today, still the same.and on Spin To Win today, only had 2 spins? I know that HSN is working on All of the quirks and appreciate having Customers to be able to play these games and hopefully will a prize!
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having trouble spin to win……
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I can’t get past 1200 on the 2100 level of mixology without it hainging up. Anyone else having this problem?
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None of the games work anymore! It’s a shame. Changes screwed me completely!
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I am having the same problem with the flip out game where it only goes to one level and stops when I do it on my iPhone. This is very frustrating. I hope this gets resolved very soon.. I am also not able to accumulate tickets this way.
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hey guys! just won another 500 tickets from Spin To Win! hope i get to keep them this time,so far so good lol!
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I use chrome and I love the new format, However the bridge game still "freezes".
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I really dont want to change my browser. None of the changes have enhanced my experience on the HSN Arcade. In fact, it has been quite the opposite. Maybe this was done to keep scores low, etc. So disappointed!!!
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Thanks for the advice. But, having problems with The Flip Out Game on my tablet.
It only goes to the first level and then ends? Guess this is another issue? On the browser, it works fine with the old pictures but on the tablet, it has the new pictures and as said before, stops after first level. Thanks for the tips. Hope this problem will be fixed soon. Thanks HSN!????????HAPPY BIRTHDAY!! 38 years!!!?????????????? -
Ok, if you are having trouble getting the games big enough to see here is the answer!!!
1. You must use Chrome Browser!!
2. Go to the Arcade.
3. Zoom the browser to 175% (left click on the 3 little lines in the upper right hand corner, go down to zoom and set it for 175%)
4. Go to full screen. (left click on those 3 little lines, go down to zoom, left click on the little box at the far right)
5. You will now have the games big enough to see in either normal or theater mode.
6. To exit full screen, place your cursor in the middle top of the screen and a box will appear to click on to take you back to normal screen.
This works great!!! If it doesnt work for you, you are doing something wrong…go back and follow the directions….:manlol:
Conversation Info
Posted in HSN Arcade
282 Replies
02.10.17 10:09 AM
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