HSN Arcade Issues
Good afternoon, HSN Community members. We’re currently aware of the issues some of you are experiencing with the new HSN Arcade layout and we are working diligently to get these corrected. We greatly appreciate your patience while we work through this. Thanks so much!
7/16/15 Updates (unless otherwise noted):
Hi Gamers!
We first want to say how much we appreciate your patience this past week! As you can imagine, last week’s Arcade updates didn’t go quite as smoothly as we’d hoped and our teams have been working to fix issues and tweak features based on your feedback.
We wanted to update you on some of the things we’ve corrected and are working on.
Arcade Menu Bar
– The black menu bar at the top is no longer “sticky.” Now, when you’re in theater mode and increase the browser zoom, the black bar will not increase with everything else.
– The “Community” link on the menu bar now goes directly to the Arcade forum.
– We changed the text color of the current and lifetime tickets from pink to white.
– The “Hello, Nickname” link now goes to your profile Favorite Games tab instead of your Rewards History tab.
Game Play
– Some players were being directed to the Rewards Store, Winners or Community page during game play. That won’t happen any longer.
– Fixed the rotation issue that prevented tablet users from starting in portrait mode. This issue only impacted users accessing the HSN.com desktop version on their tablets – not users playing on the HSN Tablet app.
Spin2Win
– Fixed the issue with the game not loading.
– Fixed the issue with the game not awarding tickets.
– Fixed the issue where the game would show the same matches for multiple spins.
– The Spin2Win rules have been updated to reflect the correct dates and amounts.
– Fixed the issue with some customers’ spins not starting at 10 on a new day.
– We fixed an issue some players were having logging in to play Spin2Win on our apps.
Mahjongg
– Fixed the issue with the game not loading on iOS devices.
– Fixed the issue with the game not awarding points.
Flip Out
– Fixed the issue that prevented some players from advancing past level 1.
Tri Peaks Solitaire
– Updated the game with new scoring.
– The game is now available on mobile devices, however, it is no longer available on Internet Explorer 8 or 9.
Rewards Store
– Fixed the issue with the incorrect messaging that a sweepstakes has ended when there is still time to enter.
– The alternate entry option has been added back to the sweepstakes rules.
Games Pages
– In Progress: The TS Jigsaw Puzzle image incorrectly shows “fastest to solve the puzzle.” Update 8/18/15: We are hoping to have this corrected within the next couple of weeks.
– In Progress: Watching HSN live and want to buy? The “Shop This Item” link will open in a new tab so that your game play is not interrupted. Update 8/18/15: We are hoping to have this corrected in early September.
– Added the game carousel back to the in-game and game over pages. This allows you to view games, in alphabetical order, without going back to the main Games page. Update 8/18/15: We have received suggestions to make this a continuous loop. Although we are unable to make that change at this time, we will explore other options to improve your experience using this feature.
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The "new" format of Tri Peaks Solitaire is very distracting. Take the CLUB for instance, The emblems are so large they distract from the actual number etc of the cards themselves. I don’t like it at all! Not to mention it as hard on the eyes.
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This is to the the arcade manager.
Playing Tri Peaks Solitaire and went from one game to the next. The one I was playing was the original Tri Peaks. The next game it was the mobile version that I can’t even get on my ipad anymore. I am using a desktop. What has happened?
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sorry but the free entry is not specific to the cruise…..can’t enter the TV one for sure among all the rest……please advise
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Half the time I cannot get any game to even load up. But it will show the TSV. It was such a nice place but now it is just a place to get aggravated.
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I don’t know if anyone else is experiencing this problem on Klondike Gold Solitaire. Ever since the Arcade was changed, it is harder to ‘get a grip’ on the cards to move them. They frequently slip back to their original position or, even worse, they fling up on the Aces stack when you’re trying to place them on the row of 7 stacks. There is a noticeable difference from the way they used to move. It doesn’t happen with every card every time but very frequently in each Klondike game. You have to try to move them very slowly, but that doesn’t always work. It is not as much fun to play.
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I won 500 tickets on the Spin to Win but only 100 showed as credited !!! What is going on here ??? Also the red on black is very hard to read for total scores.
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I cleared cache, cookies, data, history all first bevore I signed in today and now the jigsaw puzzle won’t load. This must be an HSN web software problem and not on our end at all. Yesterday I loaded and I completed the puzzle twice but couldn’t get points or tickets for the jigsaw puzzle, my time recorded but no points or tickets. Today I can’t even play it. I have a Samsung Galaxy Tab 4 that I bought from HSN, running current andriod 5.0.2 and using Chrome 39.0.2171.98
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Question…..HSN, why did you try to fix something that wasn’t broken? The Arcade worked well, there was no reason to try to fix it????? I wonder about the quality control now.
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STILL CAN’T USE FREE ENTRY IN THE REWARD STORE…..IS THAT TAKEN AWAY FROM US?
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what happened to the puzzle game can,t play anything i like . why change things that work.
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Why should one have to change formats and constantly make adjustments to simply play games on HSN,also today am having problems opening games and I see the format hasn’t changed. How many more problems are in store for us. As others have said Springtime Matchup was a great game and Alus’s Revenge is similar but is dark and dreary. I don’t see any new games offered as was mentioned by management,there promises keep falling flat and seemingly on deaf ears.
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What was wrong with the other format? I’ve been playing new format for days now and it isn’t any better. Really not a good move. Very inconvenient having to change screens every time you want to choose new game. Really makes playing a lot more work than it might be worth.
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Is there a day that we can earn double points this Birthday month?
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The Spin2 win game is not working at all. Only the background pattern is showing.
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I have the same problem with Fip Out
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Posted in HSN Arcade
282 Replies
02.10.17 10:09 AM
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