HSN Arcade Issues
Good afternoon, HSN Community members. We’re currently aware of the issues some of you are experiencing with the new HSN Arcade layout and we are working diligently to get these corrected. We greatly appreciate your patience while we work through this. Thanks so much!
7/16/15 Updates (unless otherwise noted):
Hi Gamers!
We first want to say how much we appreciate your patience this past week! As you can imagine, last week’s Arcade updates didn’t go quite as smoothly as we’d hoped and our teams have been working to fix issues and tweak features based on your feedback.
We wanted to update you on some of the things we’ve corrected and are working on.
Arcade Menu Bar
– The black menu bar at the top is no longer “sticky.” Now, when you’re in theater mode and increase the browser zoom, the black bar will not increase with everything else.
– The “Community” link on the menu bar now goes directly to the Arcade forum.
– We changed the text color of the current and lifetime tickets from pink to white.
– The “Hello, Nickname” link now goes to your profile Favorite Games tab instead of your Rewards History tab.
Game Play
– Some players were being directed to the Rewards Store, Winners or Community page during game play. That won’t happen any longer.
– Fixed the rotation issue that prevented tablet users from starting in portrait mode. This issue only impacted users accessing the HSN.com desktop version on their tablets – not users playing on the HSN Tablet app.
Spin2Win
– Fixed the issue with the game not loading.
– Fixed the issue with the game not awarding tickets.
– Fixed the issue where the game would show the same matches for multiple spins.
– The Spin2Win rules have been updated to reflect the correct dates and amounts.
– Fixed the issue with some customers’ spins not starting at 10 on a new day.
– We fixed an issue some players were having logging in to play Spin2Win on our apps.
Mahjongg
– Fixed the issue with the game not loading on iOS devices.
– Fixed the issue with the game not awarding points.
Flip Out
– Fixed the issue that prevented some players from advancing past level 1.
Tri Peaks Solitaire
– Updated the game with new scoring.
– The game is now available on mobile devices, however, it is no longer available on Internet Explorer 8 or 9.
Rewards Store
– Fixed the issue with the incorrect messaging that a sweepstakes has ended when there is still time to enter.
– The alternate entry option has been added back to the sweepstakes rules.
Games Pages
– In Progress: The TS Jigsaw Puzzle image incorrectly shows “fastest to solve the puzzle.” Update 8/18/15: We are hoping to have this corrected within the next couple of weeks.
– In Progress: Watching HSN live and want to buy? The “Shop This Item” link will open in a new tab so that your game play is not interrupted. Update 8/18/15: We are hoping to have this corrected in early September.
– Added the game carousel back to the in-game and game over pages. This allows you to view games, in alphabetical order, without going back to the main Games page. Update 8/18/15: We have received suggestions to make this a continuous loop. Although we are unable to make that change at this time, we will explore other options to improve your experience using this feature.
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Spin to Win not working. All you get is a screen with palm trees.
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I put in a reply yesterday and still have not heard back. Recently purchased iMac and cannot get any games to download. Please help.
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Double tickets are working now!!! Hooray!!
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I still can’t find my points, the game icons are gigantic but games are still tiny. Wish you had left things alone. I don’t enjoy the play anymore 🙁
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Hello –
Thanks for trying to fix all these issues. I like the theater mode it’s easier for me to see. Have not been able to play spin to win game yesterday or today. It won’t load. Have a great 4th of July and HAPPY BIRTHDAY HSN!
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no double tickets and it is Thursday
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Can you fix in 6 minutes? lol, I’m kidding. Thanks Kim.
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Issue not fixed for enter sweepstakes, please help.
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Thank you so much for working so hard to correct all these issues. Changes never go as planned. Will I be able to enlarge the games to be able to see them better?Theatre mode does not help with that.
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Thanks HSN and arcade team. So nice to hear that you have corrected many issues and are still working to correct issues and upgrade the arcade/forum.
I did notice that I was able to enter a couple sweeps by the alternate entry.
Once again THANKS!!
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Thank YOU for addressing several issues. I do have a question about the "Spin to Win" game. Why is it when you get tickets for the following amounts 500, 250,750 you only only get 75 tickets? Why wouldn’t we be awarded the lowest amount instead of the 75? Thank YOU and again Thank YOu for adressing the other issues
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Thank you HSN for listening to us and taking our comments seriously.
One suggestion on the game carousel: Could it be made a loop so that if the game you’re looking for is at the end of the alphabet you could scroll to the left instead of having to scroll all the way to the right to find the game?
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Thank you HSN for the updates on the progress with issues some have been having. And listening to the players. Appreciate it!
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I’m still having issues playing mahjongg on my iPhone. The third screen is still too small and I have no option to go to theater mode. But sometimes the screen will randomly increase in size to the point where it is too large to see it and I can’t get it back to the viewable size. Problem number 2 is that when I swipe the screen to rotate it, then nothing happens when I click the tiles. The third issue is that with the old layout the tile I clicked on would appear in the left hand corner and now it’s in the right hand corner. It’s hard to see for a right handed player. Maybe you should make that an option for the player to choose
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Now if you can only address the problem with the alternate entry
in the rewards store.Looks like the only ones allowed to celebrate
your B-day are gamers who have mega tickets.
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Posted in HSN Arcade
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02.10.17 10:09 AM
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