Wrong Item Shipped-Poor Help Solving the Issue

Cbrodie1
08.19.16 3:56 AM

I recently tried to purchase the item number 479-471, or the Concierge Collection Platinum 1000 Threat Count Egyptian Cotton Down Comforter in white. I was so excited to get this, as I got to use my 15% and got a 4 flex pay deal. When I recieved the item, it was the wrong comforter! I was sent a comforter not even from HSN, but from Wayfair (Blue Ridge brand). Dissapointed, I contacted customer service and they sent a replacement right away. I got the replacement today, and it is literally the exact same comforter I recieved before (another Blue Ridge one), which is again the wrong one. Starting to get upset, I contacted customer service again to see what can be done, as this is the second time in a row I recieved the wrong item.

They basically told me there was nothing they could do and I will have to wait 21 days to send it back and get a refund and try again. This is absurd. I was supposed to wait 21 days to get a refund (basically), and not be able to exchange my item for the right one, because HSN messed up. Apparently they have a max on refunds they can do. Once that is done, they have to give a refund. However, I am paying the price for their mistakes. Now, my coupon code is gone and the 4 flex pay probably won’t be honored to me. I am extremely dissapointed. I really wanted to get this comforter and like it, and be able to purchase from HSN again. Now, I’m not sure if I can trust HSN to get me the right products.

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- melamwo
- 08.22.16 5:56 AM
I hope this gets straightened out for you. I ordered a purse once from a department store and received a pair of men’s khaki pants. I called cutomer service and ask for a return label so I did not have to pay shipping to send the pants back and ask if they could find out who was sent the purse because it was no longer available. NO luck they said I would be credited on my account and if the purse show up on line to call and I would get the same price I had paid befor and the free shipping. I have received the wrong order from a different department store also. And just the other day I received my order and someone else’s was in my box too. I love HSN but to make the same mistake twice in a row is a little absurd.
- Merce3
- 08.21.16 7:24 PM
I’m always amazed at all the problems people have with HSN.

I have been buying from them since 1980’s, and I have had my share of problems, and I highly compliment their service. When I have any issues with them, I send them and email. They always respond promptly and I never had a problem that they did not solve for me.

Sorry you had this problem, but I’m sure it will be taken care of in due time.
- Cutiesmomof4
- 08.19.16 5:48 AM
While I understand about the mistake in item numbers, I do not believe your story about waiting for a refund. HSN does hundreds of millions of dollars in sales so they WOULD NOT make you wait because they’re at their max in refunds!