slow shipping

kimmee20
09.25.15 8:53 PM

I placed an order 3 days ago and paid $79 for 2 days shipping I called couple times yesterday and asked why my order status is still processing and I’m supposed to get my order today and I was told that my order was already shipped and that I should get it today. So I waited today for my package to get here and when I checked my order status it says they just shipped it today!! So disappointed!! I canceled my appointment so I can stay home and wait for my order to get here today cause I don’t want it sitting outside my house. Oh and the customer service agents that I talked to are so rude! I will never order from this company ever again

sort replies - newest | oldest

- ladiebiker
- 09.28.15 4:01 AM
Thank you kim. You are always very kind and prompt to answer all questions or concerns .:heart:
- ladiebiker
- 09.28.15 3:16 AM
I am a little confused on why i paid high shipping charges and CS told me it will take over 10 days to get my Jeffrey bank glasses . The item was not a waitlist . I never complain , but i want my glasses to cheer me up after knee surgery . :womansad:
- kimmee20
- 09.25.15 9:18 PM
I just got the tracking number and my package is still in TN. just shipped it today. So I don’t think I will get my order today or tomorrow.
- Community A1408
- 09.25.15 9:01 PM
Hi kimmee20, I can understand your concern based on the shipping information posted on your Order Status. I’m sorry this information may not be accurate. Sometimes, the tracking updates a bit behind,however, I promise you that we will refund the 2 day Express s&h if the order is not received today. Please come back tomorrow and let me know if it has arrived.