Package Delivery Delays

BillBrand
10.20.16 9:26 PM

Thank you for your passion. I hear you, and clearly we’ve let you down.

We’re having issues with some package shipping delays out of our Tennessee warehouse and we’re trying to catch up. Our teams are working around the clock to get your order to your front door. Whether it’s shipping from a different warehouse, shipping in individual packages, or expedited shipping options, our first and primary focus is to get packages delivered to our valued customers.

This has been a trying time. I appreciate your patience and we will work to do a better job going forward.

I have set up a special VIP customer email address VIPCustomer@hsn.com for customers impacted by these issues.

I appreciate hearing from you even during challenging times!

Bill Brand

HSN President

sort replies - newest | oldest

- sher66m
- 10.21.16 4:32 AM
I got an order that I placed on the 2nd finally yesterday and I ordered three different items on the 5th and only one is in shipping status the rest is in packaging HSN did give me $5.00 in spendable Kash I would rather have them take my order and use that $5.00 towards shipping costs to get it too me I ordered a few other things a few days ago to see how long it will take have never had to wait this long I have been patience but this is getting ridiculous
- florida3216
- 10.21.16 12:24 AM
Thank’s a lot for taking the time to post a letter here at The Community with respect to all the shipping delays. Much appreciated!:womanvery-happy:
- ladiebiker
- 10.21.16 12:10 AM
I knew HSN would do the right thing after 30 years as a customer . Thank you and take care .

We all make mistakes . Forgive yourself . Sometimes despite our best efforts we fail . We all have room for improvement . it’s call being human , even if you run a billion dollar company .

JMO :heart:
- phyllispops
- 10.20.16 11:47 PM
Bill, thank you for setting up a VIP email address for customers. And thank you for letting everyone know what is happening.

I think everyone got so upset by not being told anything about what was really going on. I can tell you that for me when you feel as if you are being totally ignored that makes me very suspicious and angry.

So again Thank You.
- deeklez
- 10.20.16 10:28 PM
Thank you for letting us know that HSN is working on this problem.
- Sheba2011
- 10.20.16 10:19 PM
:heart:Thank you@BillBrand Have a wonderful week.