Package Delivery Delays

Have been waiting since October 15th. I understand there was a “glitch” but told it was fixed. Have a hard time believing someone in the warehouse can’t figure out when something is going to be shipped.
Called last night to reorder. Was first told it would 3-7 days. When I asked if the issue had been taken care of was told no, it would take longer. Just would like a straight answer.

If people have placed orders that they have not received for weeks you have the option of disputing the charges with your credit card company.

Under no circumstances would I let a company keep my money but not tell me when I can expect my purchase.  This is just on general principle for me.  Going in, if there is information given to me that I should expect a delay in shipment (a time frame for shipment) is still in order.  Furthermore, disputing the charges might give HSN more incentive to get their act together in this regard.

My money would sit in “my bank” drawing interest ~ not HSN’s.

I’m not sure this exactly the same issue the replies are about. I ordered the outdoor/indoor projection lights that is the Today”s Special. I ordered it within the first hour and on air they were saying 350 ordered in the first presentation. I just checked my order and it says extended delivery November 21. What? I don’t plan to turn them on until later this month but that isn’t the point. I am deciding if I just want to cancel them especially after reading all the posts here.

I see most of these posts have stopped 2 weeks ago, so maybe the other posters have received their items?  I ordered two Cricut Explore Air 2’s on craft day Oct 5th.  It is now Nov 2nd, and my order still has no ship date.  This is my first purchase with HSN, and based on this experience, will be my last.  I am apalled at the lack of information, specifically that I still have no shipping date. One of the cricut’s was a gift, for a birthday I have now missed.  The other was for me, with plans to make a few gifts, which won’t be happening the longer this is delayed.   To charge someone’s credit card for $500 and then not ship anything in a month is absolutely unacceptable. 

Yeah I’m having the same issue 3 of my items that I ordered have been in packaging for 3 days….

Mr. Brand,

Your company must be losing money in droves. For all of those speaking up here, there are thousands more that are not saying a word, cancelling orders and will never shop here again. That is what happens anytime there is an egregious issue with orders.

The folks I feel sorry for are those that do not use the internet, and those too quiet and shy to make waves by placing a phone call. They are just waiting for you to do right by them. Poor things. I can at least vent a little every day by posting something, even though you Mr. Brand are not listening. If I were your stock holders there would be executive meetings every day until this mess clears and you may not have a job when it was over.

This is not a mess for your customer service team to keep trying to clear up. At this point most of the shipping fees have probably been waived for folks. Thousands of dollars right there. Items cancelled that normally wouldn’t be thousands of dollars. My guess is about now you are in the mid six figures or higher in losses. It is going to continue when people start doing charge backs to their cards, though I suspect that is already happening too. It is time to let the entire cat out of the bag, Give an itemized and detailed description of each issue that caused a delay in shipping and what exactly is being done to rectify it and give people a 7 day window of when you feel the items will be in their homes. I think any order that is past the window of normal shipping such as mine, ordered on 10/11, still in packaging be shipped overnight. NO SUREPOST on any of these orders that have been delayed.

Thanks,

LR & E Burr

Hi! I have a suggestion, you might want to change your slogan from “It’s Fun Here.” It is not. This is my very first experience with HSN. I placed two orders, one on October 12th and another one on October 16th. I have received a small part of my order. Pillowcases. Which is great, however I do not have the sheets that they go with. Or the comforter or quilt. I have been very patient. I have emailed customer service. I have called customer service. Mr. Brand even left a generic voicemal on my phone this week. I have not received any compensation for these shipping delays while others have. I promise, once I finally receive my order I will not burden this company with another order from me. I wish I would have checked the BB scores about HSN. There are many active complaints against this company. I understand that things happen. I understand that changes are made within companies and delays do occur. I would really just like to know if I am going to receive my order at all because no one can give me an idea on if it will actually ship. I am begining to wonder if you oversold your stock and you are just waiting on returns to come in so you can ship those out? One thing I do know. If I acted like this at my job, I would have been fired immediatley. When you work in customer service, the customer is always right, even if they are wrong. This whole adventure has taught me one thing about HSN, they do not value their customers at all. I feel very sorry for the customer service reps for this company. They are on the front lines and they have to deal with displeased customers all day. For something that is not their fault. Every one I have talked with is just as confused as the customers are. I truly hope that HSN can resolve this issue. I know that there are customers who have been waiting since the beginning of October for their orders.Don’t advertise yourself as a shopping network if you won’t or can’t ship your product to your customers in reasonable time frame. Bless the poor folks who are ordering items for the holidays. This company needs to realize that you never get a second chance to make a first impression.

SCBeachGirlie   

I have a question … WHY did I not get an email informing me of this or any delay?… I ordered a product on October 17th and at October 30th I still do not have it, nor do I have any idea why?…you are very good at giving out apologies but they ultimately ring hollow when you hear them over and over again and nothing changes! ~ I cannot even cancel my order and get my money back, as in I have changed my mind…  talk about your “challenging times” ~ You guys have gotten too big and now customer service is an oxymoron !

Jill 

I too have been caught up in this mess.  I have 3 orders “packaging” for more than a week.  And to top it off, my credit card has already been charged for 2 of the  3 orders.  I haven’t received any communication as to the status of these orders.  This is really unacceptable.  I believe at a minimum HSN should refund our shipping charges to accomodate for these delays.

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No reponse the first time, so let me try Again…….

Please ? 

Can you do anything to get my last item shipped?

It’s the Star Wars book set.

Thank You!

I finally received my order for 3 of Colleen’s Prestige Jewelry Boxes for rings on the 28th. I have a vast collection off HD rings (and matching suite pieces). These boxes were ordered specifically to showcase my HD rings for easy access.  I CAN’T WAIT TO SEND THESE CHEAP PIECES OF GARBAGE BACK TO HSN (I am speaking of the Prestige Jewelry Boxes, not Ms. Heidie’s works of art, just wanted to be clear on this point). The boxes are not deep enough to hold most of my HD rings.  The base of the ring sits on bare cardboard (well, not exactly bare, in some places they sit directly on the glue used to hold the strips of foam which may or may mot be covered with the tarnish resistant fabric). The rings pop up instead of sitting snugly inside the box. When the lid is closed the plastic “window” will rest directly on top of the stone of the ring.  (i.e. HD’s “Mother Knows Best” ring just to begin the list with)  I will be better off keeping my HD rings in their original blue (dare I use the word “packing) box.

HSN should refund my total purchase price and tell me just to throw the boxes in the trash, because that is exactly where they belong.  Colleen stated on air Friday Night (10-2816) that she designed the boxes.  Well she might want to go back to the drawing board.  I would stop taking credit for designing these cheap pieces of trash if I were her.  

Now, if you have rings which are small in stature, and you don’t mind the rings sitting on lightweight cardboard or glue, then these boxes are for you. I have honestly described these boxes (albeit somewhat disgruntledly so).  But I just want customers to know what a rip off these boxes are.  I would have appreciated honest feedback (if any were available) before I ordered.  I would have saved myself a lot of frustration waiting for the order to get out of “packing”.  Too, I would have saved money.

I want the community to understand, I AM NOT TRYING TO BE HATEFUL OR HURTFUL. I posted this “review” in forum in the hopes that I might save someone else from making the same mistake I did when I ordered these Prestige Jewelry Boxes for Rings.  HSN guidelines will not permit a review for several days after receiving the items.  IT IS NOT FAIR to have items described in any manner other than honestly, regardless of how eloquently the description is worded. If I had know how cheaply made these boxes were or that they were not suited for my larger HD rings, I would never have ordered them. I am so disappointed in this product,

I have received a few emails as to why the delay in my orders. Although I am patient, I feel that we should get some SK or something for our long wait on our orders. This is so ridiculous. I had a couple of orders that got hung up for a few weeks. This is poor customer service. I love HSN and have been ordering from you for years but I feel I need to say something about this as so many others have. Please give us a bone! Geeez!!

This did not just come up. This has been going on for a while. I have had to cancel orders in the past 6 months because dates being continuously extended or I look when I am ordering on line and more and more items are coming up “extended delivery.” At that point I go to the store for some items. I like HSN and they have good products, but I feel as if they are not being honest. When a host states,” If you are in the ordering process you will be able to get the product before sell out.” That is not true in all cases and if you are in the ordering process when they state this, almost 100% of the time the product will be extended shipping. Just be honest HSN, that’s all.

I have emailed customer service a few days ago about my Oct 15th orders still in pkg… Is my shipping cost going to be refunded? I shouldn’t have to pay that much just to have it not shipped way outside of the 3-7 days. Will you be providing sk for these orders? I have 4 things I am waiting on..though one is more recent, but still too old to be stuck in pkg. I would appreciate an email. Rachymichelle17@aol.com

Customers should be warned about this shipping delay before they complete their orders. It feels like your choice is being taken away from you. It’s a good thing I saw this before I put in my second order. Emptied my shopping cart. I’m about to cancel the first order since I have not even  been given a delivery date. I still don’t see a notice on HSN website warning customers of this issue.