MELTED CHOCONUVO

, I’m so sorry this item arrived damaged and that we haven’t stock to provide you a replacement. This is shipped from and returned to the manufacturer. I have extended the FlexPay schedule to allow time to receive the return for a full refund..

I just received mine. I’m in Ohio, it’s 96 degrees outside, and the chocolate is completely melted. The cold packs are warm to the touch. I immediately placed the whole bottle in the fridge. We’ll see.

I know in the past Andrew has said just let it cool and the squares will harden up again.  I believe he might have stopped shipping in the sumer due to complaints like this.  I had called his lab because I deperately would love to reorder these.  I couldn’t care less if they came melted.  They are sold out everywhere.  I am so sorry I missed it when he was on selling these again.  My cholesterol dropped 40 points and they are delicious!  I can’t wait until they are back in stock.

I know this was a special summer shipment where extra measures were taken to ensure the product would arrive ok….2-day delivery, special cold packs inside bottle, etc. He said the free shipping was really costing $20 per bottle. Just wanted to leave feedback the special measures weren’t enough. Lesson learned.

I also left feedback at Procaps customer service.

They asked for the serial number on the bottom of the bottle. I’m guessing others have left similar feedback. They assured me the product was OK and to keep it in the fridge. As always, Procaps was very friendly and efficient.

Rec’d my shipment today as well.  90 + degrees here in Wisconsin.  Got mine in within 2 minutes of delivery and they were liquid too.  Put whole jar into fridge. It’s been 3 hrs and they appear ok.  

Andrew and his team tried their hardest to deliver.  But sadly, it’s just too dang hot.  Lessons learned.  We will all have to stock up during the colder seasons.

Fyi my chocolates were delivered melted as well as the ice pack were warm n soft. I hope it does not effect the plant sterol strength or taste of the product

Disabled and couldn’t get to door fast enough to sin for the delivery.Noted posted on door saying they’ll attempt next week.Hope mine isn’t ruined by then.

I received mine yesterday in this humid hot weather in Illinois-heat index a 100 plus. Yes they were soft, but not completely melted. After a few hours of being in the airconditioned house, they were back in good form. The new milk chocolate is nothing short of delicious & yummy. What a wonderful, healthy treat. I can’t thank Andrew enough for going to such lengths to keep his HSN customers happy!

I ordered 3 100 count bottles, received 2 bottles so far. Both bottles were completely melted, the 3 cold paks in each bottle were warm to the touch. I condensed down to one bottle and put it in the fridge…after a couple of hrs the chocolate was completely firm. It’s summer so I really expected it to arrive melted…no problem for me. All I can say is “Yummy”

No problem , the Choconuvo even if melted , put in refrigerator or freezer . It will be just fine .   I expected it to be melted or at least  warm …. goodness it has been in 90s here everyday for almost two months .

I was wondering about the shipping on this product especially in the heat and if it sits in the tractor trailers over the weekend when the hubs aren’t operating. So sorry to hear of this happening to all of you. I would be so disappointed & would wonder too if the heat would break down the nutrients? By your positive comments on the taste though it sounds very promising!!!! I may buy it in the Fall. I hope when he comes back it will be on special but if it is that good I don’t know if I can eat just one….. I love chocolate 🙂 

The 66% arrived Monday after 5pm.J still haven’t received the 91? even tho they..we’re ordered same time.T he cooling block was melted and the chocolate needed refrigerated .After an hour of refrigeration it was fine.Very yummy.

I’m in S Fla and got my Choconuvo at 5:35pm Wed. Box seemed fine until I opened it and felt the heat. The bottle was very warm to touch & the cold pack inside was hot & chocolate packets were hot liquid. Mine went in refrig too.

Hi, I just got my 3 boxes a hour ago. UPS delivered them. I thought fedex was suposed to. The boxes were hot, I opened one, and the cold pack was hot. All the chocolate was melted. I took a picture of one that I opened. All of them are liquid. I think it being that hot would kill some of the good stuff in the chocolate. Nancy