Got my AL Secure today but not bonus

michepalmcoaster
01.16.16 5:40 PM

My first time ordering a Andrew Lessman product. I have heard a lot of good things about his stuff so I ordered the TS vanilla secure but it did not come with the energy and fat bonus pills. I called customer service and they said they could not ship them out separately that I would have to send it back and get a new one. Well I want to get started on this so they gave me a credit towards the order which I am fine with. Great customer service.

So hopefully this product works. My niece is getting married in July and want to drop some weight.

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- sbramlage
- 01.16.16 5:45 PM
I missed this special. Did it come with 100 servings? One year, I bought it was and I believe it was the 100 servings and came with Andrews book.
- rena347
- 01.16.16 6:51 PM
Sorry to hear you didn’t get your bonus but glad that customer service tried to make it right. I ordered secure when the bonus was Andrew and Murial’s cookbook which I love. I used the secure soy for many years but I am at a time in my life that my doctor told me to use less soy so I switched to whey protein.
- rhiannon1
- 01.16.16 8:09 PM
Wow, did his dog Lincoln put together your package or what? He probably was getting back at daddy for leaving him at home last week. 😉 I’m with you as I’m trying the meal replacement to lose some weight too. I’ve never used a MR for weight loss, but I can’t compare Andrew’s to anyone else’s products. I’m excited about this.

HSN customer service is awesome, I agree!!!
- skye490
- 01.16.16 11:41 PM
I think these are packed and shipped from ProCaps Labs. Maybe you could contact them?

I’m sorry you didn’t get the bonuses. I was looking forward to them as much as the product. I’m glad HSN helped you out. I have always found their CS to be of great help to me.