was my order actually shipped?

GN86
08.24.14 3:02 PM

recently ordered a beats bill bluetooth speaker on tuesday of last week, recevied a shipping notification on wednesday upon checking the tracking it stated order processed ready for UPS, it had a delivery date of friday 8/22. there have been no tracking updates since, and UPS is telling me since it hasn’t been scanned then they don’t have possesion of the package, while HSN is telling me that the package was shipped and i will receive it tommorow the 25th. I’m just wondering if anyone has had an issue in the past with anything from hsn or UPS for that matter where your tracking information never shows up but you still receive the package when HSN said you would. it seems unlikely to me as i just had something delivered thurs from HSN and it was tracked the entire way, everyone i talk to whether it be UPS or HSN is not very helpful and seem to just blame the other company its been very frustrating

sort replies - newest | oldest

- GN86
- 08.24.14 6:41 PM
If that is the case then I hope hsn will make this right by shipping a replacement overnight, this is strike 2 for you guys in my eyes, my last order arrived on time but not as described
- Lizzie818
- 08.24.14 6:06 PM
GN86, I don’t know about your speakers, but I know that a lot of my recent jewelry has shown it was in transit to a UPS facility for a couple of days. It starts on the east coast and the first UPS facility it hits is in CA (I’m in AZ); so I’m pretty sure there is another shipper involved in the process. That said, I have never failed to get my items within the time frame HSN gives.
- HSN_Ryan
- Moderator
- 08.24.14 3:27 PM
GN86, I’m very sorry but when I look at the tracking info, it seems this may have been lost in transit. There is nothing we can do until the end of the day tomorrow. If you don’t get this by then, please contact us so we can get a replacement sent out to you.