Virgin Mobile $35 credit
I bought the Samsung Galaxy III on May 10th, activated before the end of May, and then wondered about the $35 credit. Who is supposed to pay it? I contacted Virgin Mobile and they said in an email to me, "The promotion that you are referring to is not a promotion offered by Virgin Mobile. This promotion is offered where you purchase the phone,
and that retailer should be the one to honor it."
I called HSN and the customer service lady said that Virgin Mobile is supposed to pay it. Help!
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I also got the Samsung SIII on May 10. I activated it on May 15, they sent me a text message on May 20 that the credit had been added to my account and would be used for June’s bill. You can also check your account on virginmobileusa (dot) com and it will show the credit when applied.
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To which Welcome Guide do you refer? I have the "Hello Gorgeous" manual that came with the phone, but not much else. Is there somewhere that I can get a copy of the Welcome Guide? Maybe that would answer my questions. Thank you in advance.
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dutchmoes, we know how eager you are to see this credit! After 30 days you will see the credit appear on your Virgin Mobile account. You can find all of the details in the Welcome Guide included with the order.
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06.07.14 5:08 PM
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