Samsung Galaxy S5 Tracfone (HELP)
Has anyone purchased a Samaung Galaxy S5 Tracfone and finally had it upgrade it OS? I have had 4.4 KitKat since I purchased the phone and keep getting that the phone is already up to date? I have called both Tracfone and Samsung and they both blame each other for the phone being in limbo where the OS is concerned. My kids both have the Galaxy S5 on a contract and they both have had the phone update the OS to first Lollip( 5.0) and then Marshmello (6..0). Is our phone ever going to upgrade or is that a deal that was struck? Please someone give us some information on the status of our phone upgrade. I love the phone But want the upgrade.
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It is my understanding that Tracfone branded smartphones do not upgrade OS. What comes with the phone is what will always be with the phone.
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Tracfone says Samsung is supposed to upgrade and Samsung says Tracfone is supposed to. I called about this in Feb. Tracfone’s LG’s do upgrade, I don’t know why they won’t upgrade the Samsung phone. Mine works fine with the KitKat and it works fine but would like to upgrade.
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Try asking to speak w/ a higher level tech from one or both. You should not have to go through this if you know it is not done correctly.
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For $499.99 you should not be lied too. If I had had known that Tracfone and Samsung had no intentions in upgrading our OS I probably would have shopped around to another shopping channel that it the latest OS already installed. I think that the show host and the presenter should at lease mention that you won’t ever get the latest OS even tho it cost $499.99 for the phone. That is alot of money to pay to get something that is 2 OS behind. My children have Boost Mobol Samsung Galaxy S5 and they have been upgraded 2 times since they purchased them last year. All I wish is that either Samsung or Tracfone would come clean and tell us the truth and not pass the buck.
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I have seen it repeatedly stated by TF CS reps on Tracfone’s Facebook page that TF’s sold by Tracfone and branded as such do not upgrade OS’s. I am on my third TF smartphone, and I can verify this.
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Would love to try the Trackphone. Love Samsung products.
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Posted in Electronics
7 Replies
06.24.16 7:08 AM
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