Not getting anywhere with Tracfone CS, I need help with my minutes I was supposedto receive

I purchased the Tracfone Sunset LG White Blk.  I was transferring my old tracfone number and minutes to this phone.  I activated online.  Old phone number and minutes transferred fine.  However, I have not received any minutes on my new phone.  I was supposed to receive 1350 minutes/1350 texts/1350 data min.  I received nothing.  I have spoken to CS at Tracfone twice and they stated when I activated I was supposed to get a code.  No code came up.  I called back a 2nd time and was told I had to call HSN for the minutes.  I called tracfone at 1-800-816-0663 and they won’t help.  They say it is HSN’s problem not theirs.  HSN, I trusted this to work.  I expect you to get the minutes added for me.  I am beyond frustrated.  It shouldn’t be this difficult.  I did buy 2 phones.  The other phone’s minutes activated and transferred fine, this one did not!  I did the exact same thing on both.  HELP!