Long Process

Order a Samsung G4 on Sept 5. Its been in process from the 5th – 9th and in Packaging from the 9th – 12th. Everytime i call i get the same respond "its in warehouse ready to ship" My question is when will it ship and when should i expect to recieve it since a estimated date not giving on order status.
Was looking forward to having my phone before i leave on my trip today but i guess not!! My last order i placed with HSN didnt take this long for processing are shipping!