Listed Feature on Laptop Does Not Exist

justinelliott
08.01.15 6:30 AM

Just to let everyone know, this laptop I purchased (HP Pavilion 17.3" Touch LED, Intel Quad-Core, 8GB RAM, 1TB HDD Windows 10 Laptop with Sleeve, Software and Lifetime Support) lists in the features "Windows Hello" which allows you to sign in by webcam instead of typing in a password. I was so excited, until I found out that the webcam that is in the laptop does not support it so really you do not get that feature.

I bought this special to be one of the first people with the new technology and to enjoy the new features, but now I found out I won’t be able to. I’m disappointed.

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- Frizzy55
- 08.05.15 7:36 AM
I’m having the very same problem and can I get support. The problem is I have my personal information on that has to be taken off and there is no way to put it back on factory setting. If anyone finds out any hello please let me know
- flyby2
- 08.01.15 4:38 PM
Oh, bummer!!! Can you return it? If they advertised it with that feature, you should be able to send it back and buy one that has it included.