Inappripriate Customer Service

suekool3
12.01.16 5:37 PM

I must say that I truly have a problem with customer picks. It does appear that there is no room for the exception to the rule. First the computer is very nice and I have no problem with it. The customer service for problems that arrive is extremely negative.

First, they do not return calls in a timely manner; sometimes they don’t call me the consumer customer back at all. CRM is very bad. Since I still work for a very large company I took it to work to get some problems solved.

The extras are not helpful to me, as I need software that can be used in business. I don’t do the pictures, games, and all the other useless stuff that some people have on their computers.

Please note no value judgement. In the office, I use windows seven, because most large companies have not decided to upgrade to windows 2016, The problem with the customer service, I google pivot tables and for some reasons malware got on the computer.

The service required me to purchase malware removal for $375.00. So now I am not a happy person.

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- Posh52
- 12.02.16 1:59 AM
This has nothing to do with the OP’s problem but when I saw her heading, I felt it would be the heading I would use for my complaint. I bought an item and I think I had it a week or 2 and it dropped $10 in price. I called HSN and asked to speak to customer service because I needed a price adjustment . Well, whoever I spoke to said to me in a snotty manner, “We don’t give price adjustments and customer service is busy.” I told her HSN most certainly does gives price adjustments in that time period and she told me she would talk to her manager. After waiting , she comes on and tells me she’ll connect me with customer service . No apology, nothing. I bit my tongue but honestly I wish I could tell you what I really wanted to say to her.
- Community A1408
- 12.01.16 6:19 PM
, I’ll be glad to be sure you have the correct warranty contacts for service issues or help if you choose to return your purchase. I’m unable to assist with malware or technical concerns. Please let us know how we can help.