Elite Customer Support – Non-Support
I purchased 17-inch HP that was supposed to come with Lifetime Support from Elite. My laptop came with Windows 8.1 and a few days ago I no longer had the start button (the little house). I called Elite and was told that I had to pay!
Excue me……no when I call I just get a busy signal. Their website only takes you to a "busy" screen where you enter yur name, phone number and email along with what the problem is and they never get back to you.
What’s going on HSN, this is fraudulent!
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I too have that problem except my laptop is a complete lemon.and so is my tablet.
Laptop was in for repair 4 times in 18 month, new motherboard and keyboard plus other items.
I am on my 4th tablet Hp replaced it. Lucky me,I purchased a care package from HP after I talked to Elite customer service the first time. Now Hsn has no idea what to do or wants to help , they made the sale and customers can fend for them self. Fraud is what the courts will sort out -
I totally agree. I had a shortcut on my home page. When I clicked on it I got an error 404. So I emailed Hsn. They instructed me to register. Hello I have been a member for over a year. Now hearing this. I have been on hold for sometime and on line until it runs out of time. Mine is suppose to be free also. I bought the same 17 inch HP with Lifetime support. This is not cool. I will not be purchasing anything from HSN and will tell everyone the same unless this gets resolved. Fraud.
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I do not know what is going on. The system is not yet available when they said it would be..
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Just got the word after logging on Elite web site. They are back on line as of tonight!!!!!!!!!!!
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Was it Elite or Vtec?
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No updates?????
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Hello Frances1951, I’m so sorry to hear you are not able to receive Elite Support as expected. I have reported this to the Leadership Team and will post any updates as soon as possible.
Conversation Info
Posted in Electronics
38 Replies
08.09.16 2:13 PM
0 Participants