Elite Customer Support – Non-Support

Hello Frances1951, I’m so sorry to hear you are not able to receive Elite Support as expected. I have reported this to the Leadership Team and will post any updates as soon as possible.

No updates?????

Was it Elite or Vtec? 

Just got the word after logging on Elite web site.  They are back on line as of tonight!!!!!!!!!!!

I do not know what is going on.  The system is not yet available when they said it would be..  

I totally agree. I had a shortcut on my home page.  When I clicked on it I got an error 404.  So I emailed Hsn.  They instructed me to register.  Hello I have been a member for over a year.  Now hearing this.  I have been on hold for sometime and on line until it runs out of time.  Mine is suppose to be free also.  I bought the same 17 inch HP with Lifetime support.  This is not cool.  I will not be purchasing anything from HSN and will tell everyone the same unless this gets resolved.  Fraud.

I too have that problem except my laptop is a complete lemon.and so is my tablet.
Laptop was in for repair 4 times in 18 month, new motherboard and keyboard plus other items.
I am on my 4th tablet Hp replaced it. Lucky me,I purchased a care package from HP after I talked to Elite customer service the first time. Now Hsn has no idea what to do or wants to help , they made the sale and customers can fend for them self. Fraud is what the courts will sort out

I also have lifetime support and it is really great.  When I first had it, I did not have trouble getting through.  I saw that they are looking to hire people, so, I guess that they are really, really busy.  I am persistent until I get through.  You have to keep trying on the website.  It is a bit of a bother but it is well worth the wait.  I have had quite a few problems resolved with this support group.  I hope you keep trying.

They must be low on reps.  Try during the day.  That is when they are least busy.

I get the" they are busy " signal and keep trying.  No, they do not get back to you.  Sad to say.  They did at one time.

When you first start on this support group they request certain information to verify that you are a lifetime support customer.  I do not know what happened with you, so. I cannot help you there.

Do not give up, once you get through, they will resolve your problem.

I just tried to call Elite and the line us not in service, this is after I had been trying to get on line tech assistance. It had me on hold and then said that the hold time had expired.

I am having problems with my laptop. It keeps crashing,

What are my options?

I need thsi equipment for my business, and I bought this with plan just so I would not be out of service.

Please, please, please, help me.

D Clark

Thank you Candace for finally getting back to me on Tuesday, October 13th even though my original post was on August 28th.

For all you having issues with Elite – Candance got me V-Tec support for my laptop that I bought last year and lost the windows start button on. While waiting 6 weeks for the reply from Candance, I downloaded the Windows 7 start button and have no issues with it, for now.

The laptop I just purchased in July of this year with Windows 10, lost not only the windows start menu but the the Edge icon disappeared as well. V-Tec did a factory reset that didn’t work, they re-downloaded Windows 10, which also didn’t work. I found the option online to setup a new user, and voila, that is working so far!

I also mentioned this to V-Tec since the issue is with Windows 10 and not the laptop as there are multiple posts online from people losing the windows start menu.

My thought for HSN, stop being so quick to sell items that may not work properly. It would have been much better to sell the laptops with Windows 8.1 and let the buyer decide if they want to upgrade to the free Windows 10, once all of the bugs have been worked out. Selling the laptops with Winows 10 included ALL the bugs and degraded your reputation.

My neighbor decided to upgrade to Windows 10 and then had all sorts of problems.She couldnt get online or anything she was so upset.  I had a number for Windows 10 support and she called them.  They walked her through everything (for free) got her up and running and now the computer is problem free and she is happy.  Sometimes the computer support has no idea either as to what to do.  Then they get so many calls they can not handle them.  HSN people have absolutely no idea so they just give you double talk.  Try Window and see what happens, just an idea.

I am not surprised. I would think HSN reads the reviews and comments and rethink their agreement with Elite. Same situation happened to my brother-in-law. He gave up and went to the local computer store for help. 

I too purchased the hp laptop and printer.  When I called the Elite phone no. every line was busy and when i tried to leave a message mailbox was full!!!!!! This is fraudulent, when I called I was told noone else had complained and would pass to manager.  I called again and representative was not pleasant, told her I was sending the laptop back.  Bottom line I purchased HP support and had to pay for it, they offered no credit for this. I will never shop at HSN  again, the customer service is awful!!! To advertise lifetime support and get nothing is fraud!  DO NOT PURCHASE ANY ELECTRONICS FROM HSN THAT INCLUDES LIFETIME SUPPORT ON ANY ELECTRONICS. 

Don’t see any responses from HSN regarding the Elite Lifetie Support with all these complaints, interesting!!!!!!!

It seems they are useless right now, got 2 different phone numbers. One1 waited 15 minutes to then get a FULL mail box.  Just not quite sure where to go, but maybe a CALL to HSN, they are still using this w/new sales.