Canon rebel camera order

Ordered about two weeks ago. After 4 days of my order "processing" I decided to give hsn a call. Found out they couldn’t process the order because my billing address was different from my shipping. After that situation was fixed my order status was changed to packaging. My order status has been "packaging" for several days and every time I call hsn they give me the run around. I’ve been told so many things including my order will still ship by the correct date. Well here it is the expected delivery date and no package. After calling again I was told my order hasn’t shipped yet but will ship soon. I just want my package. I needed by a certain date which is why I ordered early and they have yet to do anything although they guarantee fast delivery and have taken my money out of my account. This will probably be the last time I order from here.