65 inch curved tv

I ordered a 65 inch curved tv for the Super Bowl. The tv was delivered on January 20th. To my dismay, the screen was cracked. I immediately contacted hsn and was told that they’d send the delivery company back to pick up television. The rep also told me that I’d receive a replacement well before February 1st. Well, I waited to hear from someone, but no one called so I called hsn back. Hsn informed me that they’d send the packing slip so that we could return it. Ok, I waited…nothing. I called hsn and was told that they’d send the delivery company so that they could inspect the tv and return it. They said that they wanted the damaged item returned before sending a replacement so that I wouldn’t have two tvs. I waited a few days again and contacted hsn and requested a supervisor. I was told by the supervisor that someone would come to inspect and pick up the damaged item. Supervisor also said that he’d rush the replacement.  Fortunately, it was picked up yesterday and I called today and was put on hold for 15 minutes, which has never happened before, and I asked for a supervisor and the customer service rep said that I’d have to wait another 10 minutes, at least, to speak with one. I called and was told that the delivery would be by feb 11th. I’m extremely disappointed. I’ve been a loyal customer and received the runaround. I won’t order anything else from hsn.