Package stuck "in Transit to UPS"

spencer84
02.01.17 11:50 PM

I received an email confirmation my order for a Cuttlebug shipped on 1/28/17. Upon tracking the shipment it has been stuck “in transit to UPS” to date. Today I contacted UPS with the tracking number and they have no record of my shipment. It shouldn’t take 5 days for a package to get from HSN warehouse to a UPS facility. Typically it takes 1 day, 2 at most for transit to UPS. Last night I emailed customer service about my concerns and was told if I didn’t receive it by 2/9 to let you all know. I placed the order on 1/9 and have waited long enough. Clearly there is an issue with the shipment and I cannot believe that you all cannot check with your warehouse to see why it has not been taken to UPS for actual shipment. I shouldn’t have to wait another 8 days only to discover that there is an issue with the shipment. Please check on my order. Thank you

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- LuckyLindy
- 10.03.16 4:02 AM
Sounds like a wonderful idea a tree that grows money Wow:)

Good luck:)

Love,

Linda

xoxo
- HSN_Sarah
- Moderator
- 02.02.17 12:11 AM
I’m sorry for the disappointment with this shipping time frame. There is no issue currently, when you ordered this it was only being offered with the extended delivery time frame- so it is still on schedule. If you don’t receive it by 2/9, let us know and we are happy to assist.
- RhemaJoy
- 02.02.17 6:00 AM
Spencer, I feel your pain. I have gone through the same thing too. Now I just wait and wait and wait until it eventually shows it moved or until it suddenly shows up on my doorstep.