Order Missing in My Orders

Hello,

I placed an order for the TS yesterday and took advantage of the Visa Checkout offer. I logged in to order another set later int he day but did not see the order in “order status” & “order history”, and after browsing on the website, it suddenly popped up so I took a picture of the screen to keep the order number in case the order “disappeared” again. It did. I emailed customer service last night and haven’t received a response. I logged into my credit card website and saw that the card was charged, but there is still no reflection of the order on my account. I called but the wait time was unbearable and am waiting to “chat” with a CS member but the window apparently isn’t working or accepting my question. I don’t know what is going on. Any help is greatly appreciated.