I am having so much trouble with Tracfone not activating my new LG Ultimate 2 Smartphone.

yvonnej2
02.19.16 7:51 PM

I just got my 2 phones a couple of days ago and I have literally been on the phone for 2 days trying to get them activated. I am suppose to have 1200 minutes, 1200 texts, and 1200 mb data plus 365 days when my phone is activated. But Tracfone is saying that HSN is suppose to give an Airtime Pin. When I contacted HSN they say the Pin is preinstalled on the phone. I go back to Tracfone and tell them what HSN said and they say that is not true. Tracfone says they can’t do anything until HSN gives me the Airtime Pin. I have been for 2 days back and forth with these people and neither side will help me get my minutes and days. I am so frustrated that I don’t know if I would ever buy something from HSN again. I am getting a runaround for both Tracfone and HSN. I am very close to writing a complaint with the Better Business Bureau. I have always been reasonably happy with the merchandise I get from HSN but just one time like this can totally erase any good responses I have had in the past. If anyone knows something I could do to get my Airtime Pin I would really appreciate it. This is a nightmare.

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- Community A1408
- 02.19.16 8:21 PM
Hello , I’m sorry you’re having this difficulty activating your LG Tracfone. It is designed for an easier process. I’ve printed the tips below and I hope this is the information will also provide the answers for your concerns.

TRACFONE PREPAID SERVICE

Promotional package includes 400-minute PIN (tripled to 1200 minutes, 1200 text messages and 1200MB of data) with 365 days of service

To activate and redeem your promotional service, please visit http://www.activate.tracfone.com or call 1-800-816-0663.

Promotional minutes are not transferable and are only guaranteed on the handset included in the order

Upon completion of your TracFone activation, please dial “*22890” from your new handset to complete the over the air programming

Allow up to 24 hours from the time you complete your TracFone activation process for your activation to complete. Keep your phone turned on during this time to receive the over-the-air update.

If your phone has NOT activated within 24 hours, please call TracFone at 1-800-816-0663 or visit us online at http://www.TracFone.com and select SUPPORT

TRACFONE TRIPLE YOUR MINUTES/TEXTS/DATA FOR LIFE

Triple Minutes Benefit is already preprogrammed into your phone

For every airtime minute you purchase, you will receive 2 additional minutes at no additional charge (promotional or bonus minutes do not qualify)

Airtime minutes added to your Android device will multiply into equivalent amounts of text messages and MB of data (i.e. 600 minutes = 600 talk minutes, 600 text messages (sent and received) and 600 MB of data)

For example:

– 60-minute card automatically triples to 180 minutes, 180 texts and 180MB of data

– 120-minute card automatically triples to 360 minutes, 360 texts and 360MB of data

Data can be added on as needed. Data only cards do not triple nor add talk/text/service days.
- yvonnej2
- 02.20.16 5:01 PM
To HSN_Sarah : I tried what you said. But it asks for the serial # and phone # for my old phone and of course it’s been deactivated so It won’t do anything for me. I really needed these minutes and days or I wouldn’t have bought this pone. My old phone was working perfectly. But this seemed like a great deal. I know there has to be a solution to this problem. I don’t want to file a complaint to the Better Business Bureau but if I have to I will let them check this out because I have tried and done everything that I was directed to do and still I am being passed around between HSN and Tracfone. I am tired of the runaround. I just want my 1200 min./texts/ data/365 days.
- Smartshop5555
- 12.16.16 3:05 PM
I am going through the same thing. I have called tracfone customer service and they say your phone is activated however I cant make a call nor do I know the phones number. Yes it sounded like a deal when I purchased the phone, however all this time and aggravation wasnt mentioned on air. I would like HSN to reimburse me for the time I have wasted which is worth more than what I pain for this phone .

They should make it easy not a this difficult. Very upset and dissapointed.
- highhopes2012
- 12.16.16 10:32 PM
I bought the new ZTE flip phone Nov 5thI had unused mins and put them on this new phone so I have 2000 mins on my account. The last 2 days I cant call out or receive calls, it says no service. I just called Tracfone and talked to a person I could bearly understand and she told me it showed it was still in service and to try walking out in the yard to get a signal, its 10 degress outside and why should I walk down the road to get a signal? I was getting 3 bars before. I was calling on my Virgin Mobile phone I had a signal on it. I have a handicapped adult son I need a relible phone. I would return it but I didnt keep the box it came in.
- highhopes2012
- 12.22.16 10:08 PM
Havent received the paperwork to send the ZTE flip phone back yet. Want to get it sent back to get my refund as it wont connect to TracFone network
- highhopes2012
- 01.05.17 3:49 AM
Received return postage to send Tracfone flip back, I didnt write the tracking number down to see when it arrives. I see on my history it doesnt show it was returned yet. Is there any way to privite message me the tracking number?