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HSN Community / Forums / Customer Service / HSN…Return ? About Refund

HSN Community QA
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HSN Community QA

HSN…Return ? About Refund

  • callmestar
  • 11.11.15 1:10 AM

Hi, I recenlty returned two tops. Both tracking and my account show that the return was received on the 9th. I checked and the box for spendable kash yet it does not show that I have any on my account. I also checked the card I paid with and there is not a refund on my card. How long does it take to process a return?

 

These shirts looked really pretty online. However, they looked like someone sewed a tablecloth together and put a hole in the center for a head to go through. They absolutely had no shape or form! They looked more like a short choir robe made out of very thin fabric!

 

As per return instructions: Include this portion with your return merchandise (see above for details). HSN stands by every product we sell. If for any reason you’re not completely satisfied, return the item within 30 days of receipt for a refund (including the original S&H). To help us serve you better, please complete the section below using the most accurate return and action codes.

 

I believe this is only the second time I have returned anything to HSN. The first time was a necklace that was broken.  Though these tops were not "defective" in the sense that there were not any tears, ripped seams, etc. They were defective in the sense that the neck did not lay well and that a gunny sack would’ve been much more flattering!  Upon reading the return instructions, I believe that (including the original S&H) means that you will return the original cost of postage but will subtract the cost of shipping via easy return. 

 

If that is the case, so be it. I just feel that when a garment does not look or lay like it does as pictured (there was not a video) that the customer should not have to pay for return shipping. If you have gotten many of these tops back, I truly hope that they were not sent out to yet another customer. If that is the case then I would suggest that any future recipient that decides to send them back will mark them as defective! 

 

echo-butterfly-top-d-20150601145746923-397218_471.jpgsilverheart.jpg

sort replies - newest | oldest
    • callmestar
    • 11.11.15 2:10 AM

    Thank you Kim, spendable kash would be fine.

    • HSN_Kim
    • Moderator
    • 11.11.15 1:38 AM

    Hi , I’m sorry these tops didn’t work out for you. I checked your account and see that they have both been refunded to your method of payment on 11/9/15. I’m also sorry the refund did not go to Spendable KA$H as you requested, however, this cannot be reversed. I’ll be happy to refund your return shipping fee, would you like it in Spendable KA$H?

    • Sheba2011
    • 07.03.15 8:53 PM

    Hot Fun in The Summertime by Sly and the Family Stone

    End of the spring and here she comes back
    Hi, hi, hi, hi there
    Them summer days, those summer days

    That’s when I had most of my fun back
    High, high, high, high there
    Them summer days, those summer days

    I ‘Cloud nine’ when I want to
    Out of school, yeah
    County fair in the country sun
    And everything, it’s true, ooh, yeah, yeah

    Hot fun in the summertime
    Hot fun in the summertime
    Hot fun in the summertime
    Hot fun in the summertime

    First of the fall and then she goes back
    Bye, bye, bye, bye there
    Them summer days, those summer days

    ‘Boop-boop-ba-boop-boop’ when I want to
    Out of school
    County fair in the country sun
    And everything, it’s cool, ooh, yeah

    Hot fun in the summertime
    Hot fun in the summertime
    Hot fun in the summertime

    • Sheba2011
    • 07.03.15 8:34 PM

    Martha and the Vandellas Dancing in the Streets:smileyhappy:

     

     

    Calling out around the world,
    Are you ready for a brand new beat?
    Summer’s here and the time is right
    For dancing in the street.
    They’re dancing in Chicago,
    Down in New Orleans,
    In New York City.

    All we need is music, sweet music.
    There’ll be music everywhere.
    There’ll be swinging and swaying and records playing,
    Dancing in the street.
    Oh, it doesn’t matter what you wear,
    Just as long as you are there.
    So come on, every guy, grab a girl.
    Everywhere around the world
    They’ll be dancing.
    They’re dancing in the street.

    It’s an invitation across the nation,
    A chance for folks to meet.
    There’ll be laughing, singing, and music swinging,
    Dancing in the street.
    Philadelphia, P.A.
    Baltimore and D.C. now.
    Can’t forget the Motor City.

    All we need is music, sweet music.
    There’ll be music everywhere.
    There’ll be swinging and swaying and records playing,
    Dancing in the street.
    Oh, it doesn’t matter what you wear,
    Just as long as you are there.
    So come on, every guy, grab a girl.
    Everywhere around the world
    They’re dancing.
    They’re dancing in the street.

    Way down in L.A. ev’ry day,
    They’re dancing in the street.
    (Dancing in the street.)
    Let’s form a big, strong line, get in time,
    We’re dancing in the street.
    (Dancing in the street.)
    Across the ocean blue, me and you,
    We’re dancing in the street.

     

    • Sophia247
    • 07.03.15 6:15 PM

    I love your list.  🙂 

    • KirstenWinquist
    • 07.03.15 6:13 PM

    I love this…Gives me a few ideas for Radio Margartiaville!

     

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07.03.15 8:53 PM

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