HSN Manager please read and advise reply, and thanks in advance

1/18/2017

Hi HSN Customer Service Manager,

I purchased two  Tracfone ZTE Cymbal 2 Flip phones and unfortunately both ended up being defective with numerous defects.

Trackfone evidently  is inept with regards to understanding their own cell phone problems and resolving them, and that is highly unacceptable.

I also have had other Tracfones in the past, and also had the same experiences, so now I have lost faith in their ability to actually offer service and support for many of their prepaid cell phones.

I have already asked an HSN Customer Service Representative for an EZ return prepaid shipping label  for the 1st defective ZTE Flip Phone on 1/16/2017 since these Trackfone Flip Phones do not arrive with the EZ return pre paid shipping labels included in the packaging.

I did receive the easy return label  reason for return form, and the UPS  prepaid return shipping label via my email account today, and will personally hand that defective Tracfone ZTE Flip phone item back to my UPS carrier tomorrow when he arrives, and he will accept it and scan it in on his UPS scanning device, and then return it back to the address on the prepaid EZ return UPS label.

I also called HSN today on 1/18/2017 and spoke with HSN Customer Service Representative named Tiffany, since the second Tracfone ZTE Flip phone is also exhibiting various defects which are also unacceptable, and it also disconnects me when I am using it at home, and outside, and I ensure that it always has a charge so it should be fully functional, which it is not.
 

What I find to be highly unacceptable was the fact that HSN C.S. Rep Tiffany (sweet gal) stated she could not email me the second ZTE defective flip phone easy return label to my email  address account since  they cannot  issue the easy return  prepaid shipping label until I again call HSN C.S. and request it again on February 4th, of 2017.

In all honesty as an HSN member I find this long wait highly improper and since HSN states they offer a 30 day money back guarantee for items received not satisfactory, if the item received is unsatisfactory soon after it is received it should be allowed to be returned as soon as the HSN member wishes to enact that defective return, without having to wait an unacceptable period of time to get the 2nd EZ return lUPS shipping abel and return form via email from HSN.

I also find forcing me to wait  even though the item is defective now, and I wanted to get the easy return label now to return it now,  to get my defective refund of the 1st flex payment I already made refunded back to me as soon as I handed it back to my UPS carrier and they scanned it in & returned it back to HSN  now.

It seems highly incorrect, and highly improper for HSN to force me to wait until February 4th, 2017 since the item is satisfactory today January 18th, 2017, and then to have my refund $ held hostage by HSN earning them interest in their bank account, and have to again reiterate this entire defect issue scenario again on February 4th, 2017 is highly improper and totally unacceptable.

To be perfectly honest all of this seems highly improper and questionable to me, and I am not willing to wait so long for another 2nd easy return label, especially since I was never enlightened or informed by anyone from HSN, that I would have to wait for such a long time to receive a second easy returnUPS shipping label.in order to return a 2nd defective ZTE Cymbal2 Flip Phone by Tracfone.  (I wonder how many months the wait would have been if I purchased 5 of these for gifts instead of 2?).

I expect total honesty from any company who I conduct business with and make purchases, and evidently HSN and Trackfone both missed the mark this time, so HSN Manager please reply now to exactly how HSN will enact in an expedient fashion to ensure all my legal Consumer rights are respected, and please email to my email address account my second EZ return prepaid UPS shipping label and return form, so I can print them out, fill them out and enclose them in and on my UPS return package in an expedient fashion, with no further unacceptable long delays, and for that I thank you in advance for your expediency and resolution, and your awaited email advisement reply.