Horrible customer service

ROZ1
01.05.17 6:54 PM

Horrible horrible customer service. They just kick your complaint down the road. I purchased a top in August and returned it the 1st week of December. I stupidly thought their holiday return policy had started that early, definitely my mistake. Received a call on Dec. 9th telling me that I passed the deadline and it would be returned. Still have not received the shirt. They blamed the holidays, but you know if I had ordered the shirt new, I would have received it in 3 days. I have called, emailed, and keep hearing wait a week, wait two weeks, wait 30 days, wait 72 hours, will be sent a tracking number. Now I have no shirt and am out $80. I stopped buying from them before and I just may stop again.

sort replies - newest | oldest

- ROZ1
- 01.06.17 12:04 AM
Thank you Candace. I look forward to hearing from you and finally getting this resolved
- 1215corey
- 01.05.17 8:55 PM
I feel your pain trust me.
- Community A1408
- 01.05.17 7:25 PM
I’m so sorry you’ve had return issues. I checked your account notes and I’m sending you a Private Message with information on the refund already processed.
- pipman
- 03.17.16 3:24 AM
It’s too bad that you had a problem with the shipping deal. There are some specifics that one needs to always be aware of (details are in the deal disclosure)…the biggest things I always watch for…make all purchases on the same day (this one was actually for 48 hours, which is very unusual), best done midnight to midnight Eastern time and that all time for the deal must be done together on the website OR by phone (purchases by both methods will not be combined for the deal…sounds silly but that is just the way it is). I have also noticed that the system carved up a few cents here and ther on all items but the total was only $4.95…weird but that was my experience last time I bought a lot. IF IN DOUBT, always call Customer Service to verify the shipping charge. Sorry again.

March 15th to 16th, 2016 only pay $4.95 in standard shipping and handling charges for your Craft purchases in one day, and you will not have to pay any further standard shipping and handling charges on any additional Craft items you purchase that same day and have shipped to the same address. Offer may be combined with a non-shipping and handling coupon. Each item ordered requiring air shipment will be charged an additional fee. Offer pertains to purchases initiated on HSN.com or via HSNtv. To qualify for this standard shipping and handling discount, all purchases must be made on either HSNtv or HSN.com. TV and online orders cannot be combined. Offer excludes all clearance, sewing machines, accessories and tools and irons, steamers and steam presses. We authorize the full amount (including S&H and tax) for each item at the time of purchase as you shop today before any discounts are applied. These charges will be adjusted with your financial institution at midnight on day of purchase. HSN reserves the right to change or terminate this offer at any time. Offer starts March 15th, 2016 at 12:01am (ET) and ends March 16th, 2016 at 11:59 pm (ET).