COMPLETELY RUINED MY SON’S CHRISTMAS
This my first time ordering from HSN and because they had a great bundle deal on the Xbox for my son , I jumped on it. When I call to place my order I was told that I was pre-approved for a credit card so instead of using the money that I had saved to purchase my son’s Xbox I put the whole amount on a credit card and was so excited and waiting for Christmas. 2 hours after I place my order I received the cancel order email stating that I did not qualify for Flex payments but I didn’t even apply Flex payments period after staying on the phone with customer service back and forth for over 4 hours I was finally able to confirm my order they fix the error and I was waiting patiently for my package to arrive tomorrow. The days before my package supposed to arrive I received another email saying that my package has been canceled and they were out of stock. By this time I have spent the money that I had saved for my son’s Xbox because I was anticipating it coming in the mail. When I called HSN in a frantic hoping that it was an email error Kama I was told sorry we can give you a $50 credit but that’s all we can do because there vendor made an error and no longer has it in stock even though I was already told that it was shipped and on its way. For this to be done right before Christmas is appalling. I have cried all day because I have no idea how I’m going to get my son the only gift that he asked for for Christmas. The customer service I received was disgusting and the lack of caring about ruining my child’s Christmas saddens me. I have never been more disgusted with a purchase in my life and will never forget this experience
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Nik, so happy that both you and Josephinea were also mentioned on Adam’s show Monday night. Great to hear both your names since I see the two of you posting in Community. It’s like “ole” home week…..
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Moderator- 12.20.16 11:21 PM
, I’m very sorry for the disappointment with your order. I reviewed your account and see that we have added the $50.00 Spendable KA$H to your account. We also offered $79.95 discount for #522-944, was there a reason that bundle would not work out for you?
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I couldn’t agree with you anymore.
I too, had a terrible experience with HSN.
This is my 1st time ordering through HSN & will not be recommending to anyone.
I ordered an item the Cricut Explore Air 2 – Gold on Nov. 2nd and did the online chat to follow up on the order several times and each time I was told it was coming & would get an email update. I patiently waited. Did an online chat on Dec.20 almost 2 months later.. My order had been cancelled. Very upsetting, I had passed on several good deal on this product especially on black Friday all because I was told my order would be shipping shortly. Now I am told my order has been cancelled. but the status on my order states it is in packaging – still not notifying me it has been cancelled. I had planned to use this to make the bday decorations for my son’s 1st birthday. but I guess I wont have the chance to do that.
Oh & all I was offered was $10 spendable cash.. but that was on the 1st or 2nd online chat.
On the last online chat i had they had nothing to offer. I wasn’t very pleased with my last online chat experience.
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Run from HSN….I have only started to deal with my issue. But now I have decided to take it to socia medial……wait to you see the youtube video we are making about HSN
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Posted in Customer Service
5 Replies
10.15.16 10:22 AM
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