Cancelled Order but never received back payment
Well, I am using my paypal as a payment and I ordered a laptop, but decided I could afford a better laptop. So, I cancelled that one and got a better one. The problem is, I was still charged for both. I got the cancel confirmation email, but never any payment as a refund. I’m not sure if this is an issue with Paypal or HSN, but I’d like to get back the first payment that was taken from my paypal. How do i do so?
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tristanjmnz, you don’t give the timeframe on when the order was cancelled so not sure how long you have been waiting for your refund. I have not used Paypal at HSN but have used it on ebay. I have received several refunds from different sellers and found it takes Paypal 4 to 5 days to process and to actually get the money back into my account. Maybe you could log in to your Paypal account and see if the status is pending or in process as I don’t remember how they code it. In using my credit card with HSN, I have found that cancellations or refunds are processed promptly and have not had any issues.
It’s been 6 days (ordered Tuesday). The cancellation email was immediate, but I am still waiting for a refund. The payment status is pending, but it still took the money.
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12.11.11 9:53 AM
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