Bad laptop

Lmor1225
11.25.16 11:54 PM

Laptop that I sent off with son to college….He’s home for Thanksgiving and tells me it hardly works- constantly freezes up, screen goes black, etc. Boy, I wish I would have known sooner! I contact HSN customer service and they are pushing me to the manufacturer. Reveiws since I purchased as pretty bad with the same issues. Why won’t HSN allow me to return this product that has known issues? Shouldn’t they stand behind what they sell? I want a refund!

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- Community A1408
- 11.26.16 12:19 AM
, I’m sorry, as the order was placed in July, it is no longer eligible for the HSN 30 day return.The manufacturer’s 1 year warranty services can be contacted. I’d recommend reaching out for troubleshooting assistance at 1-800-474-6836.