Cricut Explore Air Gold

IamShortDiva, welcome back to the Community, it’s nice to see you here again. Thanks for posting about your pillows. We’re so glad you’re pleased!

Hi sheeshles, there is no set schedule for price changes. It’s a good idea to save items you love as a Favorite so we can alert you when prices drop, inventory is running low or when it’s back in stock!

@kim my replies are out of order….sorry. Thanks for responding, too!!

, I’m so sorry to hear about the delay with your order!  I’ve checked on the order for you and at this time we’re showing it on a backordered status.  We’re working diligently to try and obtain more inventory of the item and are hoping to have more in stock and out the door to you no later than 11/07/2015.  If we obtain any prior to this date, we’ll be sure to fulfill the order right away and email you with your tracking information.  

I’ve had the same problem…I’ve called several times as well to try to get updates, but to no avail…It was quite disappointing to see it become available two more times online, and yet no updates on my order.  If it’s known that they can get more to fulfill future orders, shouldn’t there be information on mine specifically?  My order now has the "Packaging" status, but I’m weary of how long it will stay at that stage.  A very frustrating first, and now definitely last, HSN shopping experience.

I ordered the Cricut Oct. 9th & getting a estimated delivery date of Nov. 9th. A few days after I ordered it, it was then sold out. A day after that, it showed there was 14 left. I don’t understand either. I’m trying to hang in there until the 9th. One of the HSN Managers told me the order cancels if it isn’t shipped by the estimated delivery date. That sucks!

@hsn_kim Will it be here before or on the 9th? If it cancels automatically, it’ll be hard to re-order it.

Thanks a lot for your time Ms. Kim.

Three days later and it still says "packaging" …it’s had an estimated delivery of "3-7days" for weeks now…it’s been awhile since I felt anxious and excited for the machine to arrive, as it’s been replaced by frustration with this business transaction. I’m more worried at this point of not knowing when my account is going to be charged. This extreme delay would be fine if HSN provided an actual update–the consumer should be kept informed. Where the machine sold out and became available two more times, there had to have been enough information to give a legit estimation of delivery.

@amat Exactly! They told me if it’s not shipped before or on the estimated delivery date, it would be cancelled. I don’t understand. That’s almost like saying, I probably will not get what I ordered. If they get more in stock again, this extended shipping issue will happen all over again.

And if yours say 3-7 days and still has not yet come, I have a feeling mine will not come on the date they provided. Mine says by Nov. 9th.

Well, at least your card got charged. Lol. I’m still sitting on an extended date of Nov. 9th. I don’t care about it being Nov. 9th, I just hope it comes on or before that date. I really don’t want to go through the canceling and re-ording again.