Visa Checkout HASSLE, CS unhelpful

harpdurp
04.17.16 3:51 AM

Wow, I’m a bit upset over this whole situation!

I wasn’t going to order any Andrew Lessman this visit, but saw there was a $25 discount with Visa Checkout sign-up, so I thought I’d finally give it a shot. Should have went with my instincts.

I signed up and it immediately gave me an error message to contact CS. I used the chat (as others in the forum said they had done) and the representative really didn’t want to listen to me or help, simply bombard me with messages of where to call.

If HSN is going to implement such features, I think they should be pretty seamless and not cause a customer to horse around for an HOUR trying to get it to work.

So now I’ve created an account with a third party that has my information, and no HSN discount. This situation is upsetting and I have no desire to shop here after this.

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- Sophia247
- 04.17.16 4:13 AM
I would call into the number provided with the error message. I just had the same thing happen, and while they didn’t get the visa check out to work, they did give me $25.00 spendable Kash to use against the purchase I wanted to make. Call before 1am Eastern time, and be sure to ask for a supervisor, as I think the first person answering the phone, will not be able to help.

I wish you good luck!