COUPON EQUALITY

Honestly, this is not the only place I shop that sends coupons to some and not others.  My favorite beauty store has been known to send different coupons to different people.  Not everyone gets the same ones.  At my grocery store I get the “best customer” coupons mailed to me.  You have to spend a certain amount with them to qualify to get them at all and then they tailor them to your buying history. 

The people that spend the most or have certain items on their wish lists might be getting certain coupons.  I don’t know that this automatically makes it unfair.  If a company gives more discounts to people that ultimately spend more it’s their choice.

I don’t think this type of thing is exclusive to HSN at all.  Frankly, I also don’t think it’s unfair.  The only change that would be nice would be more info from HSN on how we qualify for coupons!  That would be great.  I know why my bra store sends me better deals.  I’m have their credit card and have qualified for the highest level of it, so I get the best perks.  It was made clear how to earn that status.  My beauty store I qualified for their most exclusive program by spending a certain amount a year.  When I get certain offers in the mail it is made clear they are for members of that status only.  Perhaps HSN could offer more info so we can all see what it takes to get the best deals.

Maybe this sounds awful, but the truth is I like to be treated to exclusive perks and discounts and enjoy being in the higher end rewards programs with my favorite stores.  If I spend more and therefore “earn” more discounts and perks with the store I think it’s perfectly fair.  My mother-in-law spends a lot more at one of my favorite stores than I do and she gets WAY better offers more often.  Sure, I’d love those offers too, but I know she has “earned” them through her spending and it’s not like the company is playing favorites for no reason.  If I spend more with them in the future I will qualify for some of the goodies she gets as well.  Perhaps someday that will be the case.

So, HSN, my thoughts would be to tell us how we can earn more exclusive coupons and status with you.  Are there dollar amounts spent in certain time frames that qualify?  Do our favorite items currently stored give us chances to get coupons for them?  If you make a clear rewards program that we know how we can maximize perhaps people wouldn’t see it as unfair.  I have received numerous wonderful coupons and am grateful for them.  I have had no complaints, but it would still be lovely to know what we can do to get those goodies.

I have yet to find a way to copy and paste something on these threads, but feel free to nab my HSN Give Us A Break thread when you share this with the higher ups. 

One thing you can tell them. There is no anonymity on these threads. It’s like Mom & Dad giving a lollipop to little Billy in FULL VIEW of his siblings, and expecting the other children not to be hurt and envious. Most insulting of all, the Parents don’t explain why Suzie, Tommy and Joanie aren’t getting a lollipop, but try to distract them by saying something stupid. (I’m talking about those coached Managers who give the same robo-answer every time this topic comes up, you feel me?)

I love shopping this way! I am currently shopping for my son’s birthday. Unfortunately I did not find out what he wanted until a few moments ago but my “short lived”coupon expired a couple days ago. Why wouldn’t I go directly to the manufacturers site and be included in coupons they offer to everyone and do not expire so quickly. 

Every online shopping entity I shop at sends me coupons.  Real coupons – like 30% off entire order – no conditions.  They don’t care if items are on clearance, if it’s beauty or home goods.  They want me to buy from them and they give me incentives to do so.  What do I get from HSN??  Well personally next to nothing.  I’ve been shopping with you forever.  I got my first so call “coupon” emailed to me a couple weeks ago for a beauty item only and only for the next 24 hours.  What the heck – is that what all of my business is worth to you?  And each and every time you take down discount codes because they are for “Select Customers” you are telling me flat out I am NOT a Select Customer and I am not worthy of any incentives at all.  You are the absolute worse company I do online shopping with to provide incentives to the customers who buy the most from you.  I think your corporate managers all need a good work shop to go to in order to learn how to treat a customer, how to keep a customer and all the things you are doing to lose customers.  Read through the threads – not just this one.  There are hundreds of complaining customers out here.  We all can’t be wrong.

ANYONE?

     I am a loyal HSN customer who does not feel appreciated, not even slightly. Your marketing team only sends coupons to members who aren’t shopping and new customers. Those coupons are different than the 20% coupons that expire the next day. The good coupons are labeled “selected customers only.”

     I feel so let down when my sister receives your good coupons that she doesn’t even want and can’t even give them to me to make use of, bc they are linked to her account. The marketing techniques HSN uses aren’t effective when ppl like my sister throw their coupons away. HSN isn’t generating sales while I am waiting to find a coupon to make a purchase.

     If I don’t have a coupon, the item is often a better deal elsewhere once the very high shipping rate is factored in. Only HSN cardholders receive birthday coupons. There is no rewards program. There is no free shipping membership program.

     Please acknowledge how much I have spent at HSN and how I have contributed to your business by word of mouth and by making endless product recommendations on your Community page. Please give me incentive to stay with you.

Sincerely,

kemiqueen