Super express delivery

, if your order does not arrive by the expected delivery date, we will refund the extra shipping charges.

I would call the customer service line and ask!  It also may depend on what time you ordered the items.  Wish I knew a better answer, but in my past experience, a good customer like you, they will surely work on accomadating.  Ask for your shipping to be completely waived or a $25-50 gift card depending on how much your shipping total was.  Just a suggestion.  The worst they can say is no, but I bet they won’t!  Merry Christmas!

Thank you guys! I ordered them late last night so I had assumed the would have been shipped by this afternoon. If I wake up in the morning and it still says processing I will be making a call.

Just woke up and STILL have not seen any progress with my packages. Everything is closed tomorrow because of thanksgiving and if I find out I have to wait till Monday you can guarantee I’ll never take my business here again.

So apparently no one knows what’s going on with any of my orders. You guys need to update your systems and actually help your customers. It’s a bit ridiculous that no one can tell me why my orders aren’t shipping. I sincerely hope that I receive my packages by Friday.

 – Welcome to the Community!  For at least the last 8 years I’ve been doing about 70% of my Christmas shopping at HSN and when available have opted for 2nd day shipping at checkout.  Invariably I’ve added a forgotten gift or two with only a few days left to shop. Every single item I ordered arrived on time and in excellent condition. 

I have no qualms about doing it again this year…sure makes my life easier and the gift recipients seem to be happy.  In fact, I’ve already ordered and received several items on this year’s shopping list.  

Hopefully your HSN holiday shipping experiences will be as positive as mine have been for all these years!  Happy Thanksgiving and Merry Christmas!!!   

Thank you all! I’m hoping for the best, I’m just concerned that since it is already so late in the day and it still hasn’t shipped, that I won’t be receiving it by the 25th. Keeping my fingers crossed but still very irritating. It’s been almost 48 hours since the order with super express shipping. Something that says it’s supposed to be processed in 24 hours…

I to always ship express delivery. 2 weeks and a half ago this happen to me.HSN customer service, stated they would refund me the difference. With that delay I found a better bargain@ Macy’s. I can understand the delays because of weather or an accident, but not when someone drops the ball. When the package was received I look at it, pack it up, when to the post office and send it back. If I order anything else it will be after the holidays, because there seems to be a issues here lately with “shipping items beginning delayed. While I finish Christmas shopping in October, the watch I ordered was my Christmas to me. In the years I have been shopping at HSN, this has only happen twice. But lately from reading customers complaints on the community, this is happening now much to often.

 From my experience shopping at HSN you can cancel your order until midnight of the same day so it would ship on Wednesday,  2 day shipping means “2 business days”.  It would have arrived today Thursday, but since it’s a holiday with no mail delivery your packages will be at your door Friday.:smileyhappy:

, just and FYI, for some reason my packages never show as shipped until they are in my town and and out for delivery to my house.  I never get a chance to track my packages because I get the email with the tracking number after I get my package.  Not really sure why that happens, but it has with every order I’ve placed.  They always process the express orders first so I’m sure your package will arrive when expected.

One out of my 9 orders shipped this morning and should be here today. The crappy part? It’s not even what I need to get here by today…… come on hsn. Send out all my packages at once please.

I purchased two large sets of Serious Skincare last Sunday night (the Sunday night before Thanksgiving).  One kit which was new was extended delivery (with a 12/16) delivery date and the other kit (which wasn’t a new kit) was normal (with a 12/1) delivery date.  Well the extended delivery kit is being delivered on Monday by UPS Surepost.  The other kit is still being packaged. I bought it when there were 21 kits left and I do hope I don’t get a return because beauty products should never be resold. I don’t understand how something can be in  packaging from Sunday night to Saturday morning. Very wierd.

Things should be here on Monday when they should have been here on Friday… still waiting for one item to get out of packaging even though I paid for two day shipping…

I think everyone is having the same experience due to UPS..  The news explained a large amount of drivers retired that included CDL drivers. This puts a delay on our deliveries a few days.  It is not HSN’s fault, my purchase was several days late and came by two different carriers but it made it here.  I guess just calling C/S to track can help a little?  UPS should have been ready for this change.

JShine

The majority of my products have arrived and all of them work wonderfully! I have no complaints on the products, only the time it took them to get here.