HSN-why the long processing time You hold my funds and some orders for 3 days!
Why does it take 3 days to ship Ruby Crystal Nail kit? Item 286-632. Ordered on june 4th. Still in packaging. Noticed this for several other past orders. Jewelry, clothing, beauty. It seems to take too long for some orders to ship. Hold on funds hits immediately upon submitting order and then it just sits there for days. I can see 24 hours max.
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HSN_Kim i have the exact same problem as TheLadyDi. my money was promptly withdrawn from my account upon completion of the order, however I am on the third day and the order status still shows as “processing”. somethings not right. my order # is *****
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I’m a little worried on my order I orders an iPhone 5s and it’s still in processing I hope it goes through how bad I want a new one
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Mine has been 4 days so far. ordered it on the 5th it is now the 9th also it was an exchange, I called HCS and the item I called about I received was damaged and they said they would get another one right out. They will receive the other one I sent back in 2 days and mine is still setting in wearhouse after 4 days
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I appreciate your quick response to order questions. My request is to have you look at why it takes 3 days to process orders? If it was just a one-off situation, I would take that as a fluke. But its more common than I would expect. So I’m going to monitor processing time more closely than before for every order going forward and will flag any concerns for your assist. Thx
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HSN-appreciate the fact that this item shipped shortly after I posted this concern. But I still need a response. Why do some orders, many in my case sit for 3 days for processing? You hold my funds and my orders. If you can’t process for 3 days, then don’t issue a payment request until you can process it in a 24 hour period. You run a 24/7 business, so I don’t think there should be any delays over the weekend either.
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Posted in Beauty
21 Replies
01.08.17 7:29 AM
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