Help & Advice! This hair tool left me with a mohawk!

Oh no! I’ve had that happen before with a dryer with a spinning brush. Cowlick for life! Layers are in for spring! Wishing you the best!

There is a lot of good advice here Gise.  I have another suggestion. What about a “recall”?  It’s the brushes, not the hairdryer.  Sell the hairdryer on it’s own and eliminate the brushes at best.

This happens in manufacturing all the time. Not everything is a winner.:womanindifferent:

I’m on the phone w Gise, and she says hi! She’s in good spirits despite the trauma and is still trying to figure out what to do about her hair. I told her that she got lots of helpful feedback here. She’s got Xmas stuff going on w her fam tonight and tomorrow but will be back on after the holidays!

Sue in small claims court. Doesn’t cost much to file and if they don’t show up, you win. Send all correspondent via Certified Mail so they HAVE to sign for it and you’ll have proof they received it. 

If you want to fight for more than $5000, definitely hire a Personal Injury lawyer. 

I am SO sorry this happened to you; as others have said- take MANY pictures from every angle, document everything a professional stylist says regarding the damage and how it can be fixed (having to cut ALL your hair short; purchasing extensions, etc as that cost should be paid by JOY) as well as photos of the brush and the hair (which you’ve done). 

Others have written there are reviews stating the same damage so this is a KNOWN issue; more support to show it’s defective and she should not be selling it. I wonder if HSN can be hit up as well…. selling a known defective product as well as owning a part of the JOY company……

Good luck to you in every way!!!!

gise… I know you’re going crazy with all this and, what with the Holiday too… I just want you to know we all love you, are thinking of you, and are here for you!

I am sorry this has happend to you.  I would be very upset!  You will have to go to a salon to have your hair repaired then contact the manufacturer.

 I haven’t heard back from u and just want u to know that I’m here for u.  :heart:

I would contact a personal injury lawyer, most will give you a free consultation, BEFORE a hairdresser does anything to your hair so he/she can see the actual damage that was done. Good luck, and I’m sorry this happened to you.

Gise you are on my mind :heart:

let us know how it went today and how you are doing

I am so sorry this happened to you    . This is terrible !

GOODNESS!    Is this  

JOY 1875-Watt Single Touch Hair Dryer™ with Bonus Brushes

How horrible for you and nothing will make it right!!! Growing out your hair doesn’t happen overnight so I feel your pain. I hope you can find a solution that keeps you from having to go short.

OMG gise, I think my eyes popped out of my head when I saw your pictures. I have long hair and I’m sitting here trying to figure out what I would do.  I can’t even begin to tell you what junk I think Joy puts out but this really tops them all. Keep us posted with your new styles. You look very attractive so that’s certainly a big help.  Oh, I’m still twitching here after seeing this!

How awful Gise! I’m so sorry to hear about that. It sounds like you’re not alone. I browsed through some of the reviews, and found a couple that also mentioned problems with the brush. There’s lots of reviews, so I’m sure there’s probably more than just the 3 of you. There also might be others who haven’t yet left reviews.

From 12/11/16:

“The first time I used product I used the round brush to try to get body with the hair dryer. As soon as I used round brush my hair locked into it and wouldn’t budge. I tried 20 min to loosen hair to no avail. My arms were sore. My scalp was sore and burned. I had to cut my hair loose. I lost 8 to 10 ” of hair. I also had bald spots where hair actually ripped out of scalp. I now feel prickly hair trying to come back in bald spots.I hope it grows back completely and isn’t damageded by trauma to scalp.Was so surprised this could happen.Please don’t use round brush unless u have very short hair. I wouldn’t want anyone to experience this.May take 2 years or more to grow back to any length. Hoping it grows in right. I am so embarrassed to go anywhere and cover my hair with scarf or headband.”

From 12/7/16:

“drys good and fastthe on off when putting down needS a little getting used to the round brush got tangled in my hair few time so use my old one nice colours”

 I am so sorry I didn’t get to talk to u last night when this happened!! I am so angry at Joy and HSN.  :smileymad:  This is not your fault, and they should pay for u to get your hair professionally fixed and maintained until it grows out. Please contact Joy’s company in addition to an HSN Supervisor – good job taking photos as proof. 

“Several parties in the chain of distribution of a product may be liable for damages in a product liability lawsuit. In some cases, retail liability may apply to a case. Even though a retailer did not manufacture or distribute the product, it can be liable for injuries or losses arising from a defective product. Product liability laws allow consumers to recover damages from a number of parties when injured by the use of a defective product. In most cases, the manufacturer of a product is primarily liable for damages arising out of a defective product. The consumer may not even have to prove negligence, only that the product was defective, the consumer used it appropriately, and the product caused the person’s injuries. But liability for the defective product may not end with the manufacturer.” – The Miley Legal Group

Remember my recent hair fiasco? Although not as severe, I have a chunk missing too, but it’s right by my face, like another set of bangs. I found a good stylist to blend it in as much as possible, but I continue to wear my hair up in a bun and bobby pin the short pieces cuz they are too short to reach the bun. Since the chunk u are missing is on top, u may have an easier time concealing it in a bun. I am also wearing hats and bandanas. I just remind myself that this is not permanent, that I am not in the public eye, and that patience is a virtue.

Plz give us an update after u have filed your complaints. I wish u the best of luck. U are still beautiful.  :heart:

GISE I AM SORRY I KNOW HOW THAT FEELS .  I HAD BREAKAGE  FROM BLEACHING . NOW I HAVE TO KEEP MY HAIR SHORTER . I HAD A BALD SPOT AND USED TONI BRATTON TOPPERS AND SOME OF HER OTHER PIECES TO GET ME THROUGH . I DO CONTINUE TO BLEACH  THOUGH . I CONDITION ALOT . TONI S  PIECES MATCH MY HAIR PERFECT .MASSAGE YOUR SCALP CONDITION AND BE VERY GENTLE WITH YOU HAIR . COCONUT OIL IS GREAT TO GROW HAIR  .I WONT EVEN USE A CURLING IRON .IT BURNED MY HAIR ONCE .