Has anyone been able to use elite tech support or been give alternative service from hsn

Send it back while you still can. I’m also getting the run around. There is no customer support. I’ve tried six times over the course of a year via phone and Internet to get the support I purchased and it hasn’t happened. I’m going to try two more times then I’m contacting The Better Business Bureau and hitting the Blog sites because this is fraud. Has anyone else tried these other avenues as well?

Has anyone’s issue been resolved since July?

I just saw this…..a day after I purchased a new laptop….

I, too, am having teh same problem. One reason we purchase from HSN and HP is to have the customer support and satisfaction we expect from companies with their "supposed level of ethics" in business. I have been trying for weeks to get some help with my HP Pavilion Notebook. Today, I was told they (HSN) have not had any response from HP about their service.  They (HSN) offered me only one of two options, either to have them send HP another email to get them to respond to my service need; or, to get a $50.00 refund to possibly get some "outside" help to investigate my problem. Well, neither of these options is satisfactory. 

I don’t know what is going on between these two companies, but, I would not advise anyone to purchase any electronics without knowing for certain that these companies will stand behind their promises for service and support. 

To say the least, I am extremely disappointed in what has transpired with both companies. I have been a customer of HSN for years and can’t believe this is the best they can do to correct customers’ issues. 

I’m glad that I came to this site!  I, too, purchased an HP laptop in December, 2014.  The lifetime tech support (card enclosed with the purchase) was through Elite Customer Support. Their phone number was 855-202-2840. I have worked with them on several issues since purchasing my laptop. In trying to contact them this week, the phone line rang busy, continuously.  I contacted HP and they told me that there is only one number for their tech support, and that there is no such thing as Elite Customer Support.  After contacing HSN Customer Service, initially, they were absolutely no help at all. I advised this of that fact in addition to providing ratings for that call!

I asked them to contact the HP sales rep to find out what the situation is with the Elite Customer Support number.  Allegedly, the rep knows of no problem at all!!! HSN gave me a new number to call–1-877-880-1015 for HP Elite Customer Support.  That number has a continuous message asking you to wait for the next support person, unless you want to leave a message.  I finally left a message–1 1/2 hours ago.  We’ll see what happens.

I disagree. Both the original poster and I bought the entire package from HSN. Our financial relationship is with HSN not this third party vendor. She should have contacted HSN customer service directly as I have been doing to get this straightened out. They sold us the package. They are supposed to be providing the 24 hour a day 7 days a week technical support and they are not. They need to answer for that and to fix it. BTW, I just spoke to customer service about this issue yet again a moment ago. I asked if anybody read the posts in the forums. The supervisor I spoke to said that they do. At which point I asked her why then was the first poster’s issue from July 9th not investigated and resolved. No satisfactory answer for that either. No surprise there…

So I see I’m not the only gullible customer to have bought into the laptop / software package that supposedly provides lifetime technical support. We paid for it! And we deserve to get appropriate support as advertised. Please see my post about this that I just put up on in this forum. This is disgusting. Thank God I have one more flex pay that HSN will not get until this issue is fully resolved for myself, for you, and for all the other suckers who bought into this package.

MonaLisaMonaLisa, looking at other laptops sold by HSN with this type of lifetime support, the support is actually a third-party software called PC Lifestyle Software and Services provided by a company called Avanquest.  I could not find an "Elite" version listed, but I am going under the assumption that yours is a version of this software.

I know of no computer company in the world that would offer lifetime support, so any such offer, regardless of the computer manufacturer or selling site, would be a third-party "insurance policy."  All of the "lifetime support" laptops that I found on HSN’s web site actually was this software from Avanquest.  You might try contacting this company.  Hope this helps.