VIP easy returns

Well, just a thought but maybe they wouldn’t have to lay people off if they started carrying better merchandise. They make promises about their products and when you get them they aren’t what they said they are….s you have to return them. Why should you be stuck with a purchase you are not happy with because of their unreliable promises.  They really need to rethink what they are selling. The “other” guys offer better products, quality and also offer flex payments….HSN is not the only game in town.  If they don’t get their at together by treating their customers right and carrying better quality and more stylish items they won’t be in business much longer.

I have returned quite a few things since January. Now I’m worried about being blocked when I order. I think I better stick to jewelry and beauty products from now on because its a hit and a miss when I order clothes and shoes. I hate returning things but I hate paying for clothes I will never wear because they look terrible or don’t fit.

I agree and I have emailed them. 

The credit for that perk being reduced likely goes to the serial returners..Every return costs money and a bite out of profit.I have seen posts on here that imply they constantly buy just to try and return..No one should do that unless they really plan to keep the item and not treat the perk like they are in the physical store bopping in and out of the dressing room.Its like everything else when a few abuse it then everyone loses out because it gets cut back or done away with.I can’t imagine having to return more than 6 items within a year..As for making plenty of money …they have to make a profit and they have a lot of overhead costs and if they let people cost them crazy amounts of money for frivilous things just because its free they wont be making money long.

I am glad you posted this. I have not heard about this new rule. I used a” 20% off everything” code from the HSN home page on my last order and did not get the discount. HSN has so many rules with if ands and buts for us VIPs it had become very complicated. I have enjoyed free shipping, extra flex pays, no tax, and many other REAL perks shopping other places on line and on home shopping channels other than HSN. I will be spending my money with those who give me the best deal.

The spendable Kash for 6 returns is a nice perk but not enough for me to get an HSN card.  So is an extra Flex pay but I will continue to use my credit card to receive points and cash back on all purchases.  Don’t want an extra credit card…

I’m with ya’ll….I got the HSN card for the return shipping credit as well. I will also not only think twice …but three and four times before I make a purchase. The whole idea of ‘try it, get it home and you’ll love it’ idea just isn’t a risk I am willing to take anymore. There have been many time when I have purchased items I was on the fence about because of the return shipping policy. I would also say that I also kept more items than I have returned in those instances too. Didn’t make my husband too happy. :smileytongue:  I will also return to using my credit card with points for future HSN purchases. :smileyfrustrated:

After you return 6 items there is longer a benefit using the HSN card. Then I will use a credit card that gives a reward like points. I will no longer purchase items to try out. It’s stupid what they have done!!!

I got the HSN credit card ONLY because of their generous deal with returns.  Now I think I’ll drop it and go back to my Am Ex card and get $$ rewards for shopping.

I agree 100% with you!!

  I understand your point, but they did just lay off 5000 employees.  I imagine they are looking to save money every way they can.